Metered Utilities Specialist

LCS - London Computer Systems•Cincinnati, OH

8d•Hybrid

About The Position

LCS is seeking a Metered Utilities Specialist whose primary function is to manage customer utilities and rate reviews. This role requires a keen eye for detail, enjoyment of math and equations, and the ability to analyze data trends and find anomalies. The specialist will also be responsible for managing projects and building relationships with customers.

Requirements

Experience calculating and interpreting utility usage
Excellent customer service
Strong diagnostic skills with ability to research, troubleshoot and logically determine solutions
Highly organized and detail oriented
Ability to multi-task and prioritize multiple projects and appointments in a fast-paced environment
Self-starter
Ability to ask appropriate discovery questions to gather project requirements
Strong analytical skills
Ability to navigate websites and investigate for project usage

Responsibilities

Manage customer utilities and rate reviews.
Core functional knowledge of utility operations and rate schedules
Ability to accurately read and interpret utility tariff sheets
Foundational understanding of utility billing process and regulatory compliance
Manage and complete all facets of assigned projects: define/create requirements specifications, scope of work documents and estimates; develop/deliver projects within established deadline
Define, set, and clearly manage expectations with customers and team members.
Manage multiple ongoing projects and ensure they are delivered on time and meet or exceed expectations
Have a strong knowledge of mathematical and equation functions
Have strong verbal and written communication skills