Utilities Performance and Compliance Manager

City of Palm Bay•Palm Bay, FL

8d•Onsite

About The Position

Under limited supervision, this role plans, directs, coordinates, and manages the City of Palm Bay Utilities Department’s compliance and performance reporting functions. The position ensures the Department meets all regulatory requirements and internal performance goals while maintaining established Environmental Management System (EMS) standards. It coordinates compliance verification activities, evaluates regulatory submissions, and monitors performance across all utility divisions, including potable water, wastewater, and reclaimed water operations. The role provides professional support and consultation to the Utilities Director, administration team, division managers, planning staff, engineers, and operations personnel regarding environmental impacts, compliance status, and future regulatory trends. This position supervises professional staff responsible for compliance verification, reporting, and environmental management systems, and reports to the Utilities Director or designee.

Requirements

Bachelor’s degree in environmental engineering/science/technology, construction management, public administration, or other closely related fields plus a minimum of five (5) years of experience in managing and/or coordinating regulatory compliance programs; OR Associate degree in environmental engineering/science/technology, construction management, public administration, or other closely related fields plus a minimum of seven (7) years of experience in managing and/or coordinating regulatory compliance programs.
A minimum of three (3) years of supervisory experience required.
Knowledge of federal, state, and local regulations and rule-making procedures governing utilities operations required.
Must possess a valid Florida Driver’s License and have and maintain an acceptable driving record.
Exceptional communication, analytical and writing skills to evaluate program data, interpret regulations and present performance outcomes to internal leadership, external agencies and elected officials.

Nice To Haves

Experience in EMS and Health and Safety initiatives in a utilities department, municipality or other governmental agencies is strongly preferred.
Technical knowledge and experience with asset management programs is preferred.

Responsibilities

Plans, organizes, and manages the Utilities Department’s multiple compliance and performance reporting programs.
Prepares and delivers comprehensive written reports summarizing audit results, performance metrics, permit modifications, and compliance findings.
Reviews permits, processes compliance applications, develops and maintains compliance schedules and reporting tools to measure the department’s performance and ensures timely submissions to state, federal, and local regulatory agencies.
Collects, analyzes, and reports on departmental performance data, including operational reliability, water quality, wastewater treatment efficiency, customer service, asset management, and sustainability goals.
Creates visual and written reports that communicate performance trends to management and stakeholders.
Coordinates with managers responsible for cross-connection control, water quality, and fats-oils-grease (FOG) programs to ensure compliance is achieved and accurately reported.
Develops, implements, and maintains administrative procedures to improve accuracy and consistency in compliance and performance reporting.
Conducts internal technical reviews and develops recommendations to optimize the use of human and material resources while meeting compliance and efficiency targets.
Serves as the primary liaison with regulatory agencies for matters related to permits, audits, and performance reporting.
Coordinates responses to compliance inquiries and ensures corrective actions are tracked to resolution.
Reviews, develops, and implements policy and procedures, as necessary, to improve program efficiency, and conducts staff meetings or prepares correspondence to disseminate information.
Conducts simple and in-depth research, as necessary, to project long-range needs for overall utilities system operations and enhancement of technology, and associated cost estimates.
Prepares and presents oral and written reports to Utilities Director and other management personnel as requested or otherwise deemed appropriate.
Confers with division management and consulting engineers to determine proper operation of distribution and collection systems and/or modifications available to improve efficiency.
Prepares and/or modifies specifications for equipment and materials, reviews bid proposals and recommends award of purchase contracts.
Assists in development of annual budget proposals and assists in analyzing budget requests of various Utilities divisions and programs.
Informs and advises officials of the City, Brevard County, and other public and private sector agencies, as appropriate, about financial, engineering, and other needs of the system.
Receives complaints and/or inquiries from Utilities customers and/or the general public pertaining to Utilities and personnel activities, policies, procedures, etc., and responds based on considerable knowledge of Utilities Department policies and activities, or initiates further review and investigation of complaints by appropriate personnel.
Develops and implements processes, procedures, and administrative controls.
Performs internal technical and process audits and develop corrective recommendations to optimize the use of human and material resources.
Collaborates with City staff to develop sustainability initiatives, performance dashboards, and data-driven evaluation tools.
Provides analysis and technical guidance on the environmental and operational impacts of utility programs and future regulatory requirements.
Ensures Environmental Management System (EMS) requirements are maintained in accordance with the Department’s policies and procedures.
Oversees training related to the EMS requirements.
Evaluates and reports on the effectiveness of the management systems programs and coordinates the preparation, review, publication, and distribution of documents, manuals, and associated records.
Prepares professional written reports, summaries, and presentations for the Utilities Director, City leadership, and external regulatory agencies.
Communicates clearly and accurately regarding compliance performance, regulatory risks, and departmental achievements.
Performs other related work as required to support Utilities Department operations and the City’s overall environmental compliance and sustainability goals.