Utilities Meter Services Specialist
About The Position
Performs routine fieldwork involving the installation, removal, repair, and reading of water and sewer meters on an assigned route. The complexity of assignments depends on work experience and skill. Work may be performed during inclement weather using adequate protective gear. The role installs, resets, connects, disconnects, removes, and locks meters; installs hydrant meters and Advanced Meter Infrastructure for meter retrofits; and calibrates antennas. It locates, inspects, and reads meters, records readings and property information, tests installations, and reports leaks, unusually high usage, and defective or damaged equipment. Additional duties include cleaning and maintaining meter boxes and service areas, completing scheduled or emergency work, issuing notices for watering-restriction and Florida-statute non-compliance, and responding to customer questions and complaints. The specialist maintains assigned equipment, vehicles, logs, and work documentation, and provides customer assistance and complaint resolution. The position requires a high school diploma or equivalent, one year of work experience demonstrating steady employment, and a valid driver’s license that must be maintained. An equivalent combination of relevant training, education, and experience is accepted. Employees may be required to work before, during, or after emergencies, including temporarily performing duties outside the position’s normal scope, location, or schedule. Positions may be subject to drug testing under the Drug-Free Workplace Program and/or County policy.
Requirements
- High school diploma or equivalent; an equivalent combination of relevant training, education, and experience may be considered.
- One year of work experience demonstrating the ability to maintain steady employment in any field.
- Maintain a valid driver’s license.
- Knowledge of departmental policies, plans, and procedures and modern office practices, plans, and procedures.
- Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications.
- Knowledge of County geography and street locations, with the ability to become proficient.
- Knowledge of water meter operating principles and the utility operating tariff as it relates to the utility and customer obligations.
- Some mechanical aptitude and skill using small hand tools.
- Effective oral and written communication, work prioritization and organization, and ability to meet deadlines and objectives.
- Ability to learn residential and commercial pipe systems, plumbing fixtures, and water meter operating principles.
- Ability to read and use area maps and electronic meter-reading devices; make simple arithmetic calculations rapidly and accurately; and follow written and oral instructions.
- Ability to perform manual labor, sometimes in unfavorable weather, and operate a motor vehicle.
- Ability to provide customer guidance and assistance through all forms of communication; use computers for data entry, word processing, and/or accounting; and author reports, business correspondence, and procedure manuals.
- Ability to establish and maintain effective working relationships with managers, service providers, coworkers, and the public.
- Ability to perform the essential job functions satisfactorily, with reasonable accommodations where applicable.
- Ability to work as needed before, during, or after emergencies, potentially outside normal duties, location, and schedule.
Responsibilities
- Install, reset, connect, disconnect, remove, and lock water and sewer meters; install hydrant meters and Advanced Meter Infrastructure for meter retrofits; and calibrate antennas.
- Locate, visually inspect, and read water and sewer meters, recording readings and field or property information manually or with electronic devices.
- Examine and test meter installations and report leaks, unusually high usage, defective or damaged meters, and appurtenances.
- Clean meter boxes and perform routine maintenance and repairs, including replacing broken lids, covers, and boxes; perform minor groundskeeping and light maintenance in meter service areas.
- Perform scheduled work assigned through service orders and emergency work assigned by personal, phone, or radio notification.
- Issue notifications for non-compliance with watering restrictions and Florida statutes.
- Respond to customer inquiries and complaints about water service, excessive consumption, water restrictions, and conservation practices; refer matters that cannot be resolved in the field to the business office.
- Maintain assigned equipment and vehicle in clean, good condition; promptly report safety concerns and faulty equipment; and maintain vehicle logs and other work documentation.
- Provide customer assistance, problem-solving, and complaint resolution through all forms of communication.
- Work before, during, or after emergencies as needed, potentially performing duties outside the normal scope, location, or schedule of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
