Specialist Meter Services (R301)
About The Position
The City of Greensboro Water Resources Department is hiring a Meter Services Specialist to support accurate water measurement and reliable water service. Working under the general guidance of a Crew Coordinator and operating an assigned vehicle in a designated City service area, the specialist reads, investigates, installs, repairs, tests, and maintains residential, commercial, and industrial water meters measuring 2 inches or less. The specialist also assists a Lead Meter Services Technician with larger meters, maintains meter communication devices, and works with customers and City staff to resolve service concerns. This hands-on field role combines technical troubleshooting, customer service, and use of electronic work order systems. The specialist applies Water Resources policies, procedures, and safety precautions, and is expected to learn and apply American Water Works Association (AWWA) standards for meter installation, testing, and repair within 24 months. Work is outdoors in varying weather and terrain, with readiness to respond to emergency repairs and system failures during regular working hours and assigned on-call periods. The position is non-exempt under FLSA. The stated schedule is Wednesday–Thursday, 8:00 a.m.–7:00 p.m. The hiring salary minimum is listed as $44,00.00–$50,286.00, and the full salary range is $41,600.00–$68,389.00 annually.
Requirements
- Valid driver’s license.
- High school diploma or GED.
- NC AWWA Meter Services Technician Certification, or ability to obtain it within 18 months of hire.
- At least 1 year of experience changing and troubleshooting water meters, or a combination of related maintenance field experience such as plumbing, pipe laying, electrical, or utilities.
- Confined Space Certification, or ability to attain it within 18 months.
Nice To Haves
- NC AWWA Meter Services Technician Certification.
- Experience working with Enquesta Billing Software.
- Experience with Sensus Field Logic application or a similar meter installation and service application.
- Experience with Meter Viewer or other utility asset locating software.
- Experience with routing software to aid in service address locating.
Responsibilities
- Accurately read water meters and investigate discrepancies or unusual consumption patterns.
- Install, repair, test, and maintain residential, commercial, and industrial water meters measuring 2 inches or less.
- Assist a Lead Meter Services Technician with large-meter work as assigned.
- Maintain meter communication devices and troubleshoot related technical issues.
- Investigate customer concerns involving water consumption, meter readings, leaks, and water pressure.
- Communicate findings and service updates to customers, Billing, Customer Service, and supervisory staff, in person and through the mobile work order system.
- Use manual and power tools for meter installations, repairs, testing, and maintenance.
- Learn and apply AWWA standards for installing, testing, and repairing meters within 24 months.
- Learn and use electronic and computer systems for meter reading, testing, troubleshooting, and work order documentation.
- Apply Water Resources policies, procedures, safety precautions, and sound independent judgment.
- Work outdoors in varying weather conditions and terrain.
- Maintain readiness to respond to emergency repairs and system failures during regular working hours and assigned on-call periods.
Benefits
- The City describes its employee benefits as competitive and mentions wellness resources and programs designed to support professional and personal well-being; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
