Usher- Beacon Theatre

MSG Entertainment Holdings•New York City, NY

5d•Onsite

About The Position

As an Usher at the Beacon Theatre, you will provide positive guest/client experiences at live events. An Usher is responsible for greeting the guest, directional assistance through various entry/departure points, line management, assisting with emergency or medical situations, and answering frequent questions regarding the event or the Beacon Theatre.

Requirements

Strong communication, customer service and problem-solving skills.
Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.
Must be able to solve guest issues and handle stressful situations in a timely manner.
Ensure that the rules and regulations of Beacon Theatre are being adhered to.
Must be comfortable with heights.
Must be able to lift up to 50lbs without assistance.
Able to walk and stand during the entire shift.
Must be receptive to working outside in inclement weather and extreme temperatures.
Ability to climb and descend multiple flights of stairs while carrying equipment or supplies.
Must be able to work within an environment with loud noises and everchanging visuals.
Ability to stand and move about the theater throughout the duration of the shift.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Responsibilities

Check tear or scan guest’s tickets.
Welcome guests to the event, provide guest service and answer questions as requested.
Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
Provide information to guests and answer questions/inquiries regarding the Venue facility.
Be a problem solver with guests incidents.
Ensure that the rules and regulations of Beacon Theatre are being adhered to.
Must be willing to rotate to various positions, assisting other departments within a shift, not limited to working Private events.
Carry and display handheld signs to support crowd management, patron wayfinding, and event operations.
Conduct end-of-night seat checks by inspecting every chair throughout the venue for damage, cleanliness, and safety concerns, reporting issues as needed.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.