Usher - Chicago Theatre

MSG Entertainment Holdings•Chicago, IL

2d•Onsite

About The Position

As an Usher at the Chicago Theatre, you will provide positive guest/client experiences at live events. An Usher is responsible for greeting the guest, directional assistance through various entry/departure points, line management, assisting with emergency or medical situations, and answering frequent questions regarding the event or the Chicago Theatre.

Requirements

Previous Usher, Ticket Tacker or Guest Relations experience preferred.
Strong communication and customer service skills.
Ability to work with large crowds.
Must be able to tolerate and work in a loud, fast paced environment.
General computer and email proficiency are required
Maintain a professional manner, presence, and appearance always while on premises/duty.
All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).
Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.
Must be willing to rotate to various positions within a shift.
Must be receptive to working outside in inclement weather and extreme temperatures.
Must be comfortable operating a limited mobility lift.
Must be comfortable with heights.
Must be knowledgeable to use a handheld PDA.
Ability to carry, lift, push, pull up to 30 lbs; Must be able to traverse steps and be able to walk and stand long periods of time
Must be able to work within an environment with loud noises and everchanging visuals.
Must be willing to rotate to various posts within a shift as needed, based on business need.
Ability to stand and move about the theater throughout the duration of the shift.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Responsibilities

Promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress).
Check aisles, rows, and seats prior to the house opening to ensure cleanliness.
Alert Supervisor of any issues prior to opening.
Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening.
Alert Supervisor prior with any concerns.
Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor.
Scan patron’s tickets report any invalid tickets to a Supervisor and assist patrons to their seats efficiently and professionally while answering questions and concerns.
Assist third party vendors with any necessary set-up prior to ingress.
Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
Turn in any Lost and Found items to the Supervisor immediately.
Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.
Ensure that event rules and policies are being adhered to as they pertain to a show.
Assist other departments as needed.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.