Usher

The Smith Center • Las Vegas, NV

2d • $17 - $17 • Onsite

About The Position

Ushers are the guest’s first point of contact with respect to the safety, security, and hospitality related to The Smith Center’s front-of-house areas (lobbies, theaters, and all other public areas). Ushers provide guest services support for performances, and special events such as festivals, award ceremonies, weddings, and other rental events. They are responsible for delivering service in accordance with our guest service standards program, Service with Heart, and ensuring that The Smith Center’s values are understood and consistently supported. Ushers must be available to work varied shifts, including evenings, weekends, and holidays. Always maintains a professional appearance in accordance with TSC policies and uniform standards.

Requirements

• High School Diploma is required.
• Minimum two years or more experience in theater ushering, customer service, ticketing and or retail sales.
• Exhibit exceptional interpersonal skills, communications skills, and professional demeanor at all times
• Display empathy and listening skills when interacting with patrons and staff
• Provide excellent customer service at all times
• Demonstrated knowledge about the venue as well as seating arrangements and exits
• Ability to work well in a group and be proactive about the needs of guests
• Ability to resolve guest problems using service training tactics and recovery tools.
• Ability to problem solve, often with a high level of urgency due to time-sensitivity and/or mission-critical level of importance.
• Able to work various shifts, including holidays, late nights, and fully open availability to work weekends.
• Must be 18 years of age.
• Must be legally authorized to work in the United States.
• Access to the internet and understanding of platforms designed to assist in scheduling and department communications

Nice To Haves

• Ability to speak more than one language is a plus
• Familiarity with guest devices (e.g., cell phones) that interact with TSC technology, preferred

Responsibilities

• Understand department service expectations and consistently deliver Service with Heart to our guests.
• Ensure that patrons are satisfied and comfortable during all events.
• Examine performance tickets or passes to determine authenticity by validating the names and dates listed
• Escort and assist patrons to their designated seats and inform them of the nearest exits and restrooms.
• Distribute program, brochures, and other materials to patrons
• Provide special assistance to patrons with needs, such as individuals with wheelchairs, disabilities, or other impairments
• Provide accurate information in response to patron inquiries.
• Ensure a safe environment by maintaining clear aisles and reporting safety, suspicious behavior, or service incidents to Guest Experience Management and/or Security.
• Enforcing event rules and relevant health and safety regulations
• Ensure the safety of patrons through the proper implementation and enforcement of emergency and evacuation procedures.
• Provide information to the House Supervisor or Manager for the preparation of the House Manager’s Event Summary Report, including drop counts, lost, and found, safety and service incidents, and patron feedback.
• Report lost and found to supervisor and assist patrons with recovery of lost items.
• Participate in all training and team-building events as required.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned within the scope of the position.

Benefits

• Competitive Hourly Rates
• Consistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability.
• 401(k) retirement savings plan eligibility on your start date with employer match
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED