Usher - Chicago Theatre

MSG Entertainment Holdings, LLC • Chicago, IL

2d • Onsite

About The Position

As an Usher at the Chicago Theatre, you will promote positive guest/client experiences during the beginning (ingress), middle of event, and show departure (egress). An Usher’s role is responsible for greeting guests, directing them through various entry/departure points, assisting with emergency or medical situations, and answering general questions regarding the event or the Chicago Theatre.

Requirements

• Strong communication and customer service skills.
• Ability to work with large crowds.
• Must be able to tolerate and work in a loud, fast-paced environment.
• General computer and email proficiency are required.
• Maintain a professional manner, presence, and appearance always while on premises/duty.
• All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).
• Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.
• Must be willing to rotate to various positions within a shift.
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Must be comfortable operating a limited mobility lift.
• Must be comfortable with heights.
• Must be knowledgeable to use a handheld PDA.
• Ability to carry, lift, push, pull up to 30 lbs.
• Must be able to traverse steps and be able to walk and stand long periods of time.
• Must be able to work within an environment with loud noises and ever-changing visuals.
• Must be willing to rotate to various posts within a shift as needed, based on business need.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Nice To Haves

• Previous Usher, Ticket Tacker or Guest Relations experience preferred.

Responsibilities

• Promote positive guest/client experiences during the beginning (ingress), middle of event, and show departure (egress).
• Check aisles, rows, and seats prior to the house opening to ensure cleanliness. Alert Supervisor of any issues prior to opening.
• Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Alert Supervisor of any concerns.
• Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor.
• Scan patron’s tickets, report any invalid tickets to a Supervisor, and assist patrons to their seats efficiently and professionally while answering questions and concerns.
• Assist third-party vendors with any necessary set-up prior to ingress.
• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
• Turn in any Lost and Found items to the Supervisor immediately.
• Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.
• Ensure that event rules and policies are being adhered to as they pertain to a show.
• Assist other departments as needed.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• Upskilling employees’ talents and strengths
• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for our employees are top priorities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed