Usher - MGM Grand Theater

MGM Resorts International • Las Vegas, NV

3d • Onsite

About The Position

As an on-call Usher at MGM Grand, you will help create a welcoming, organized, and memorable experience for guests attending live entertainment productions, including Now You See Me and Aces of Comedy. In a fast-paced, high-energy environment, you will assist guests with seating, provide directions and event information, and help maintain a safe and enjoyable atmosphere throughout each performance. You will deliver exceptional guest service, address concerns, and enforce venue policies to support a seamless entertainment experience.

Requirements

• Must be at least 18 years of age.

Nice To Haves

• Prior experience in an usher, entertainment, or event operations role, preferably within a hotel, resort, theater, or live entertainment venue.

Responsibilities

• Welcome and assist guests attending live entertainment events by providing service, directions, seating assistance, and venue information.
• Manage guest seating, verify tickets and seating assignments, and assist with crowd movement.
• Uphold venue policies and procedures, including seating restrictions, smoking regulations, and standards for guest conduct.
• Address guest concerns, complaints, and challenging interactions using communication, judgment, and de-escalation techniques.
• Monitor guest activity and event areas for safety concerns, disruptive behavior, and situations requiring assistance.
• Respond professionally to event changes, guest disturbances, and operational concerns.
• Support emergency response and evacuation procedures, communicating concerns and coordinating with Security, medical personnel, and other departments as needed.
• Collaborate with entertainment operations, Security, and other venue personnel to maintain a safe and organized environment.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed