Usher

Greenleaf Hospitality Group•Kalamazoo, MI

7d•Onsite

About The Position

This role involves providing assistance and ensuring a positive experience for patrons during events. Responsibilities include checking tickets, applying identification like wristbands or handstamps, guiding patrons to various locations within the facility, and performing security screening duties. The position also requires enforcing policies such as no smoking and ensuring no outside food or alcohol is brought into or removed from the facility. Additionally, ushers are responsible for checking the area for lost and found items after events and securing outside doors.

Requirements

Excellent customer service skills
Available to work evenings, nights, weekends and holidays (Occasional morning shifts per event type)
Able to work alone, or in a team environment
Able to stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Able to lift up to 40 pounds from time to time
Able to safely work with potentially dangerous chemicals and equipment
Able to comply with safety and health code standards
Able to handle responsibilities that require repetitive motion tasks

Responsibilities

Check all tickets and make sure they are valid with the right date
Applying wristbands or handstamps as required per event
Direct patrons to seat, ATM, restrooms, Box office, Security, Guests relations, etc
Be courteous to ALL patrons
Perform Security screening processes; screening techniques of Magnetometer scans, Handwand scans, pat downs, and bag checks when Security has been re-positioned for the event
Make sure that no outside food or unexplained packages are admitted into facility during an event
Ensure no alcohol leaves the facility
Have flashlight available to use when needed
Watch section and enforce the NO smoking policy
After the event, check in area for lost and found, turn in at office, assure that outside doors are secured