Usher Capitain

Bridgepoint, LLC•Phoenix, AZ

13d•$16 - $17•Onsite

About The Position

We're hiring an Usher Captain to lead and manage volunteer usher teams of up to 22 during live events. This person will oversee guest seating and floor operations, support the volunteer team, and serve as the primary liaison between ushers, Front of House Operations, and HSG program management.

Requirements

Must be 18 years or older
English-speaking required
Strong leadership, communication, and guest service skills
Able to read and understand seating charts and floor plans
Professional and composed in busy, customer-facing environments
Able to stand, walk, and navigate stairs, ramps, and inclines for extended periods
Available for an event-based schedule, including evenings, weekends, and holidays
Must pass a client-required background check

Nice To Haves

Performing arts, theater, convention center, or similar venue experience
Experience leading 10 or more people in a guest-facing environment
Familiarity with ADA accommodations and accessible seating
Experience training or orienting volunteers or seasonal employees
Bilingual English/Spanish or another language is a plus

Responsibilities

Lead and supervise up to 22 volunteer ushers
Conduct pre-event briefings and communicate assignments, seating maps, and event instructions
Arrive 30-60 minutes before doors open to assist with program preparation and portal setup
Assign usher posts and ensure the team is ready before doors open
Oversee guest seating and ensure guests are directed to the correct sections
Resolve seating conflicts, ticketing discrepancies, and guest concerns
Enforce venue policies, including late seating, food and beverage, and photography guidelines
Coordinate ADA and accessible seating assistance
Monitor usher performance and reposition team members as needed
Serve as the primary communication point between ushers and venue/event leadership
Maintain radio communication with the House Manager
Understand and follow venue emergency and evacuation procedures
Document and report incidents or escalated guest concerns