Usher/Ticket Taker
ASM Global•Toledo, OH
•Onsite
About The Position
This role involves greeting guests, providing event information, scanning tickets, assisting guests with seating and accessibility needs, and ensuring safety and cleanliness within assigned sections. The position requires proactive guest interaction, problem-solving, and the ability to respond calmly to emergencies. Tasks are performed with moderate supervision in a dynamic environment.
Requirements
- Ability to work in a loud, fast-paced environment.
- Employee should use precautions & follow safety guidelines.
Responsibilities
- Enthusiastically greet guests and provide event information.
- Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
- Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
- Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
- Proactively approach guests that may have questions, difficulty, or a complaint.
- Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
- Identify and respond to emergencies; involve Supervisors as appropriate.
- Remain calm and direct guests to the designated area of safety in the event of an emergency.
- Ensure sections are always clean and clear of debris.
- Check seating for lost articles.
- Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
- All other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
