Usher-Ticket Taker
Mohegan Sun•Montville, CT
•Onsite
About The Position
This position is responsible for validating guest tickets upon entry to an event, offering venue information and guiding guests to their seats.
Requirements
- Previous customer service experience preferred
- Must be able to communicate effectively in English
- Good verbal communication skills
- Knowledge of the Arena and the property layout
- Ability to work as part of the event staff team
- Knowledge of the Casino property and its offerings
- Knowledge of the Arena’s emergency evacuation plan
- Must be able to stand, walk and climb stairs for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
Responsibilities
- Scans guest tickets upon entry to an event and guides guests to their seats
- Collects and validates patron tickets to events
- Provides information to patrons about the venue
- Addresses patron complaints and issues or refers them to a Shift Manager, as needed
- Assists in maintaining a safe and secure patron experience according to department policies and procedures
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
