Guest Services Usher/Ticket Taker

Legends Global•Wilkes Barre, PA

19h•Onsite

About The Position

This position must possess the ability to work all Front of House areas. This position also assists all aspects of Guest Services, including services for persons with disabilities, VIPs and other departments as needed.

Requirements

Must possess knowledge of Guest Services/Customer Service and the ability to interact with guests in a professional and courteous manner
Must be clean and neat in appearance and follow required dress code for the position
Must possess the ability to walk freely up and down steps and stand for long periods of time
Must possess the ability to work in an elevator for extended periods of time
Must possess the ability to work hours as dictated by events
Must possess the ability to work a flexible schedule to include days, nights, weekends, and holidays, work as part of a team, and have reliable transportation
Must possess the ability to read, write, and communicate effectively
Must practice safe work habits, follow all safety policies, procedures, and regulations, and complete any company-wide safety training and any additional job specific training
Must pass a HireRight Background Check in accordance with company policy

Nice To Haves

Some knowledge of radio communication is preferred

Responsibilities

Greets guests upon entry to the building and seating areas in a professional and courteous manner
Processes tickets at all entrances of Mohegan Arena
Seats guests according to ticket numbers and assists guests with all questions and/or concerns
Monitors door entrances, exits, and stairways, including all passenger and freight elevators, keeping unauthorized persons out of restricted areas
Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed
Patrols and maintains Front of House area s of Mohegan Arena, ensuring that all Front of House areas are clean, safe, and secure
Evaluates assigned locations for any housekeeping or operational issues or repairs prior to doors for events and reports any findings to the information booth immediately
Reports all incidents and emergency-related activities to information booth/Supervisor in a timely manner
Must be able to clean any debris/trash left behind post event in their assigned location(s) of the building and Suite Level balconies in a timely manner.
All lost/found items will be reported and turned into the Supervisor at the info booth.
Assists with the placement and removal of chairs on the event floor before and after an event
Performs other duties as assigned or needed, including but not limited to, Housekeeping and Changeover duties to assist other departments in the event-day operations of the facility.