Box Office Ticket Taker

Butler University • Indianapolis, IN

5h • Onsite

About The Position

The Student Worker in the Athletic Ticket Office provides outstanding customer service while assisting with ticket sales, game-day operations, and event access. This position supports the daily functions of the ticket office by selling tickets, managing Will Call, scanning tickets at venue entrances, and ensuring a positive experience for fans attending athletic events.

Requirements

• Current enrollment as a student in good academic standing.
• Strong customer service and communication skills.
• Ability to handle cash and maintain accuracy in financial transactions.
• Comfortable working with computers, ticketing software, and mobile scanning devices.
• Dependable, punctual, and able to work independently and as part of a team.
• Ability to remain professional and courteous in a fast-paced environment.
• Ability to stand for extended periods and work outdoors in varying weather conditions during events.

Nice To Haves

• Previous customer service, retail, hospitality, or event experience.
• Experience with ticketing systems such as Archtics.
• Interest in collegiate athletics and sporting events.

Responsibilities

• Sell tickets for athletic events using Archtics.
• Process cash and credit card accurately.
• Prepare, organize, and distribute Will Call tickets to guests on event days.
• Resolve Will Call inquiries professionally.
• Scan digital and printed tickets at venue entrances using handheld scanners.
• Welcome guests and provide directions and general event information.
• Monitor entry gates to ensure only valid tickets are accepted.
• Troubleshoot ticket scanning issues and escalate concerns to supervisors when necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed