Ticket Taker Lead

Bridgepoint, LLC•Phoenix, AZ

7d•$18 - $18•Onsite

About The Position

We're hiring a Ticket Taker Lead to oversee ticket taker operations during live events. This person will lead the onsite team, manage guest entry, and ensure ticket scanning is accurate and efficient from doors open through the event.

Requirements

Must be 18 years or older
At least 1 year of ticket scanning, venue entry, or access control experience required
Strong leadership, communication, and guest service skills
Comfortable working in busy, high-energy crowd environments
English-speaking required
Able to stand, walk, and navigate stairs, ramps, or inclines for extended periods
Available for an event-based schedule including evenings, weekends, and holidays
Must pass a client-required background check

Nice To Haves

Performing arts, arena, convention center, or similar venue experience
Experience with digital ticketing platforms and handheld ticket scanners
Experience leading teams of 5 or more
Experience training, onboarding, or transitioning new event staff
Bilingual English/Spanish or another language is a plus

Responsibilities

Supervise and direct Ticket Taker staff during setup, guest entry, and events
Conduct pre-event briefings and assign staff positions
Confirm employees are present, properly uniformed, and ready before doors open
Oversee early setup, including program inserts and portal entry areas
Monitor ticket scanning and guest flow during busy entry periods
Reposition staff as needed to keep lines moving efficiently
Resolve ticket discrepancies, invalid credentials, and guest access concerns
Coordinate with the House Manager regarding entry delays, equipment issues, or other concerns
Document and report incidents, access issues, and operational concerns
Confirm staff attendance with the Program Manager following events