User Support Technician I - (Harnett CI)

State of North Carolina•1210 E Mcneill Street Harnett, NC

5d•Onsite

About The Position

This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users' technical needs. The role involves interacting with a broad range of users, requiring strong communication skills and the ability to utilize various technical resources for support. Responsibilities include setting up and installing computer hardware, software, and peripheral equipment, performing minor repairs, imaging/reimaging CPUs, loading software and databases, and conducting computer diagnostics. The technician will also manage user profiles, troubleshoot network logins (Active Directory), password resets, Email/FIORI logins (North Carolina Identity Management System), and tablets used for electronic rounds. Additionally, the role involves recommending equipment purchases/repairs, performing minor repairs to copiers and fax machines, training staff on technology usage, assisting with wiring needs for facility computers, and maintaining inventory of computer assets.

Requirements

Associate's degree in Computer Science or an IT related field from an appropriately accredited institution
OR High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role.
(Coursework in computer or information technology may be substituted year-for-year for the required experience)
OR An equivalent combination of education and experience

Nice To Haves

Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
Working knowledge of software and hardware installation processes and procedures.
Knowledge of system security protocols.

Responsibilities

Interacting with a broad range of users which requires strong communication skills and the ability to use a variety of technical resources for providing technical support.
Setting up and installing computer hardware, software, and/or peripheral equipment.
Performing minor repairs to hardware, software, and/or peripheral equipment.
Imaging and/or reimaging CPUs.
Loading software and databases.
Conducting computer diagnostics to determine the nature of problems.
Assigning and/or updating User Profiles.
Troubleshooting network login (Active Directory) setups, password resets, and Email/FIORI logins (North Carolina Identity Management System).
Troubleshooting tablets used for electronic rounds.
Recommending the purchase and/or repair of equipment.
Conducting minor repairs to Copiers and/or Fax Machines.
Training staff on how to use a computer and/or related equipment.
Working with maintenance staff on wiring needs for the facility computers.
Maintaining inventory of computers and computer related hardware/software, to include assigned laptops.
Performing monthly and quarterly inventory of all computer assets.
Performing other Administration duties as assigned.