User Support Systems Product Specialist - User Services

Clark County School DistrictLas Vegas, NV
Onsite

About The Position

This position requires a minimum of eight (8) years of work experience in progressively-detailed IT support. Alternatively, an Associate's degree (or two (2) years of college) in an IT-related field, such as Management Information Systems (MIS), Computer Science, Information Services, etc., plus six (6) years of work experience in progressively-detailed IT support is acceptable. A Bachelor's degree in an IT-related field, plus four (4) years of work experience in progressively-detailed technical support is also an option. A minimum of one (1) year of experience serving as an enterprise software system team lead with full lifecycle tasks, such as requirements analysis, evaluation, selection, testing, implementation, realization/go-live, and support/maintenance is required. The position is for 12 months and 8 hours per day. Applicants must have uploaded required documentation and completed the three-year employment history on the application to be eligible.

Requirements

  • High school graduation or other equivalent (i.e., General Educational Development)
  • Eight (8) years’ work experience in progressively-detailed IT support
  • Associate's degree (or two (2) years of college) in an IT-related field, such as Management Information Systems (MIS), Computer Science, Information Services, etc., plus, six (6) years’ work experience in progressively-detailed IT support
  • Bachelor’s degree in an IT-related field, plus four (4) years’ work experience in progressively-detailed technical support
  • Minimum one (1) year of experience serving as an enterprise software system team lead with full lifecycle tasks
  • A valid driver’s license that allows the applicant/employee to legally operate a motor vehicle in Nevada. A license must be maintained for the duration of the assignment.
  • Copy of current driving history (dated within six (6) months from the date printed) issued by the Department of Motor Vehicles at time of application or Qualified Selection Pool (QSP) placement and at time of interview prior to final selection.

Responsibilities

  • Requirements analysis
  • Evaluation
  • Selection
  • Testing
  • Implementation
  • Realization/go-live
  • Support/maintenance
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