User Support & Training Specialist

E Logic • Atlanta, GA

3d

About The Position

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for Secure HIV-TRACE program from Centers for Disease Control and Prevention (CDC). You will act as the primary point of contact for end-user inquiries, troubleshooting software issues, and creating accessible instructional materials, including user manuals, admin guides, and video tutorials.

Requirements

• Proven experience providing user support and help desk assistance for enterprise software applications.
• Strong technical writing skills with experience creating user manuals and instructional guides.
• Mandatory expertise and familiarity with Section 508 compliance and web accessibility standards.
• Excellent interpersonal communication skills and presentation abilities.

Responsibilities

• Provide tier-1 and tier-2 technical help desk support to public health users, troubleshooting application issues promptly.
• Author comprehensive user manuals, administrator guides, FAQs, and technical documentation.
• Develop and conduct virtual training sessions, webinars, and onboarding materials for system users.
• Ensure all user documentation, web content, and training materials strictly adhere to Section 508 accessibility compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed