User Success Manager

Imbue • San Francisco, CA

14h

About The Position

Imbue is hiring a technical, people-oriented builder to help users get the most out of its products and to improve those products through user feedback. The User Success Manager works closely with users to help them get started, understand their goals, troubleshoot problems, and identify where products work especially well or fall short. The role brings user insights directly to product and engineering teams and helps shape future product development.

The role also builds and grows a community around Imbue’s products, creating opportunities for users to learn from one another, share what they are building, contribute ideas, and help shape the products. It combines technical problem-solving, customer success, community building, and product discovery, and includes creating resources and processes to support a growing user community.

Requirements

• Experience in technical community, developer relations, technical customer success, solutions engineering, or another technical, user-facing role.
• Technical ability to investigate how a product works, reproduce problems, troubleshoot with users, and communicate effectively with engineers.
• Enjoys talking with users and can understand the needs behind their requests.
• Ability to explain complex technical ideas simply and clearly.
• Ability to build genuine relationships and communities.
• Ability to turn recurring problems into better documentation, tooling, product experiences, or processes.
• Strong product intuition and ability to distinguish individual anecdotes from actionable patterns.
• Comfort with ambiguity and enthusiasm for building without an established playbook.

Responsibilities

• Help users get set up with Imbue products, troubleshoot technical problems, and discover product capabilities.
• Build relationships with engaged users and understand their goals, workflows, frustrations, and ideas.
• Develop expertise in Imbue products and explain technical concepts in approachable ways.
• Create onboarding materials, documentation, examples, workshops, office hours, and other resources.
• Build and grow the user community online and in person, encouraging learning, sharing, contribution, and ongoing participation.
• Create a close feedback loop between users and product and engineering teams.
• Identify patterns, unexpected use cases, sources of friction, and ideas that should influence product development.
• Find and share stories about what users are building with Imbue.
• Build systems and processes to support a larger community as the company grows.

Benefits

• Lunch provided daily at the San Francisco office.
• $250 monthly lifestyle stipend.
• Generous budget for self-improvement, including coaching, courses, and conferences.
• Opportunity to co-create and participate in a positive, intentional team culture.
• Frequent team events, dinners, off-sites, and hangouts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed