End User Solutions Manager

Stanley Black & Decker, Inc. • Towson, MD

2d • $77,600 - $124,900 • Onsite

About The Position

As an End User Solutions Manager, you’ll be part of our DEWALT Experience & Innovation Center (XIC) team as an employee based in Towson, MD. You’ll get to serve as a primary presenter for visitors at the XIC, adapting content and delivery style based on audience needs with a focus on professional trades including carpentry, mechanical, electrical, plumbing, metalworking. You will partner with the Director to activate and continuously refine the DEWALT storytelling framework for a variety of audiences and event types. You will conduct hands-on demonstrations and training of key DEWALT solutions. You will participate in intake and planning discussions to understand visitor objectives and customize experiences accordingly. You will collaborate with product, brand, sales, end user, and trade marketing teams to ensure experiences reflect current business priorities and innovation stories. You will facilitate discussions that generate actionable customer and market insights, capturing feedback to help improve products, messaging, and experiences. You will build strong relationships with visitors, creating an environment that encourages open dialogue and authentic engagement. You will monitor visitor feedback and experience metrics, identifying opportunities to improve content, delivery, and overall impact. You will stay connected to industry trends, construction workflows, emerging technologies, and customer needs to continuously evolve storytelling relevance. You will support special events, executive visits, influencer engagements, customer meetings, and strategic brand initiatives. You will support ongoing fabrication and updates of key assets.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Construction Management, or a related field.
• 5+ years of experience in construction, manufacturing, or skilled trades with a depth of knowledge in at least one specific trade vertical (ie electrical).
• Strong understanding of general construction or industrial workflows, customer challenges, and jobsite realities.
• Excellent presentation, facilitation, and storytelling skills with the ability to engage both small and large audiences.
• Ability to translate complex concepts into clear, compelling stories while actively listening to uncover insights and opportunities.
• Highly collaborative and self-motivated, with strong organizational skills, customer curiosity, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary presenter for visitors at the XIC, adapting content and delivery style based on audience needs with a focus on professional trades including carpentry, mechanical, electrical, plumbing, metalworking.
• Partner with the Director to activate and continuously refine the DEWALT storytelling framework for a variety of audiences and event types.
• Conduct hands-on demonstrations and training of key DEWALT solutions.
• Participate in intake and planning discussions to understand visitor objectives and customize experiences accordingly.
• Collaborate with product, brand, sales, end user, and trade marketing teams to ensure experiences reflect current business priorities and innovation stories.
• Facilitate discussions that generate actionable customer and market insights, capturing feedback to help improve products, messaging, and experiences.
• Build strong relationships with visitors, creating an environment that encourages open dialogue and authentic engagement.
• Monitor visitor feedback and experience metrics, identifying opportunities to improve content, delivery, and overall impact.
• Stay connected to industry trends, construction workflows, emerging technologies, and customer needs to continuously evolve storytelling relevance.
• Support special events, executive visits, influencer engagements, customer meetings, and strategic brand initiatives.
• Support ongoing fabrication and updates of key assets.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Access to a wealth of learning resources, including our digital learning portal.
• Diverse & Inclusive Culture: An awesome place to work, where there is mutual respect and appreciation for a wide range of perspectives and experiences.
• Purpose-Driven Company: Opportunity to help make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level