Marketing Manager - User Experience

Caris Life Sciences•Irving, TX

18h

About The Position

The Marketing Manager supports the execution of commercial marketing initiatives and user experience programs for Caris’ oncology diagnostics portfolio. The role coordinates the development, review, production, distribution, and maintenance of customer-facing marketing materials and laboratory support collateral, while helping capture, organize, and communicate customer feedback to support continuous improvement. Working under the direction of the Senior Director, the Marketing Manager partners with internal teams and external creative partners to ensure materials are accurate, compliant, visually consistent, and delivered on time. The position suits an organized, detail-oriented, collaborative professional who is committed to creating an exceptional customer experience through effective coordination, communication, and execution. The role includes coordinating laboratory support materials such as test request forms, specimen requirement guides, collection instructions, kit inserts, provider reference materials, patient-facing educational materials, and laboratory collateral. It also supports customer experience initiatives through structured feedback collection, documentation, analysis, reporting, and cross-functional communication.

Requirements

Bachelor’s degree in Marketing, Communications, Business, Life Sciences, or a related field.
Three to five years of experience in marketing, marketing coordination, healthcare communications, or a related role.
Strong organizational and project coordination skills, with the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Experience coordinating creative projects with internal stakeholders and external design partners.
Exceptional attention to detail and a demonstrated commitment to producing high-quality deliverables.
Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook, and general working knowledge of the Internet for business use.
Successful completion of the pre-employment process, including criminal background check, drug screening, credit check where applicable, and reference verification.

Nice To Haves

Experience in oncology, diagnostics, biotechnology, healthcare, or life sciences.
Familiarity with laboratory workflows, diagnostic testing, or regulated healthcare marketing.
Experience supporting Voice of Customer, customer experience, or user experience initiatives.
Experience using project management and collaboration platforms such as Smartsheet, Asana, or similar tools.

Responsibilities

Coordinate the development, review, approval, production, distribution, and maintenance of customer-facing marketing materials.
Manage timelines and deliverables for commercial collateral, helping projects progress through review, approval, and production.
Partner with internal stakeholders and external creative agencies to develop high-quality marketing materials aligned with brand standards and business objectives.
Maintain version control and organize marketing assets so teams can access current, approved materials.
Coordinate the development and maintenance of laboratory support materials, including test request forms, specimen requirement guides, collection instructions, kit inserts, provider reference materials, patient-facing educational materials, and laboratory collateral.
Work with graphic designers to translate technical and clinical content into clear, user-friendly materials.
Coordinate updates to collection kits, printed components, packaging materials, labels, and specification sheets.
Partner with Laboratory Operations, Product Management, Regulatory Affairs, Medical Affairs, Supply Chain, and external vendors to keep materials accurate, compliant, and current.
Coordinate the collection, organization, and documentation of feedback from healthcare providers, laboratory partners, patients, and commercial teams.
Develop and maintain standardized processes for collecting, categorizing, and tracking customer feedback across multiple channels.
Organize and analyze customer insights to identify trends, recurring pain points, and opportunities to improve the customer experience.
Support prioritization of user experience enhancements by maintaining feedback logs, dashboards, and reporting tools.
Coordinate cross-functional review sessions to communicate customer insights and track progress on improvement initiatives.
Coordinate meetings, project timelines, and follow-up activities across departments.
Track deliverables, approvals, and action items to keep projects organized and on schedule.
Facilitate communication among Marketing, Laboratory Operations, Medical Affairs, Regulatory Affairs, Commercial, Product Management, and external partners.
Identify potential risks or delays and communicate them proactively to the Senior Director.