User Research Associate Operations Coordinator - Activision
About The Position
As a User Research Associate Operations Coordinator, you will join a talented, and diverse user research operations team as you take your first step into the game industry while working on the largest gaming franchises in the world. User Research Associate Operations Coordinator work at the Activision User Research Center (AURC), located in Sherman Oaks, California. In this role, you'll be the operational engine behind our user research studies, making sure every session runs smoothly from the moment participants walk in the door. You'll handle participant check-in, prepare and maintain the lab environment, and keep studies running on schedule while they're underway. By the end of your first year, you'll have gotten on-the-job training and mentoring from experienced user research operations professionals, built a strong command of lab logistics and participant management, and helped ensure the flawless execution of studies that support one or more AAA games. This role is based in our Los Angeles (Sherman Oaks) office and follows an onsite work schedule of Monday through Friday. Work arrangements may change at the company’s discretion to meet business needs. Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
Requirements
- Experience with and passion for video games is preferred and an ideal candidate will be well versed in at least one of Activision's titles.
- Experience with first person shooters on console/PC is a plus.
- Experience in lab operations, event coordination, hospitality, or other customer-facing roles is a plus.
- Exposure to user research, UX, or game testing is also welcome, but not a requirement.
- Good interpersonal communication (both written and verbal).
- Excellent organizational skills, attention to detail, and time management.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Must be able to handle a variety of responsibilities.
- Able to maintain a professional and friendly attitude with coworkers and participants.
Nice To Haves
- A Bachelor's degree is a plus, particularly in game development, communications, or a related field.
Responsibilities
- Assist with the execution of user research studies, including lab setup and breakdown, participant intake and outtake, and check-in.
- Run and monitor sessions while studies are underway, keeping everything on schedule and making sure participants have what they need.
- Maintain the lab and its equipment, keeping the environment ready and reset between sessions.
- Assist with scheduling and coordinating participants through internal or external methods.
- Run selected sessions and support all User Research staff with day-to-day operational tasks.
Benefits
- Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
- 401(k) with Company match, tuition reimbursement, charitable donation matching
- Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
- Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
