Senior Manager, User Experience Research
About The Position
As Senior Manager, User Experience Research, you'll lead Everlaw's user research function as a strategic player-coach, uncover foundational insights, bring clarity to complex problems and shape the future of our AI-powered litigation platform. You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities. In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work. This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.
Requirements
- At least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products.
- Demonstrated ability to elevate research practice and mentor researchers, with experience leading or managing research team members.
- Deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions.
- Exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions.
- Skilled at translating complex business problems into structured research plans and bringing cross-functional partners along to shared understanding.
- Strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions.
- Comfortable operating in ambiguity and helping teams navigate it with clarity and purpose.
- A portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etc.
- Authorized to work in the United States without restrictions.
Responsibilities
- Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
- Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
- Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.
- Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.
- Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy. Help the team apply the right qualitative or quantitative method for the decisions at hand.
- Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes.
- Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Accounts for health and dependent care expenses
- Membership to Modern Health to support mental health and wellness
- Paid parental leave
- Company-sponsored life and disability insurance
- Competitive equity grants
- 401(k) plan with company matching of up to 4% of eligible annual compensation
- 17 paid vacation days, 11 federal holidays, and paid sick leave
- Four "Everlawlidays" (additional paid company-wide days off) per year
- Annual allocation for learning & development and relevant professional membership dues
- Hybrid work with regular work-from-home days and flexibility for life's logistics
- Monthly home internet reimbursement, plus a stipend for your desk setup
- Catered lunch each workday, plus snacks and company-wide events in our offices
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
