Senior Manager, User Experience Research

Everlaw•Oakland, CA

7d•Hybrid

About The Position

As Senior Manager, User Experience Research, you'll lead Everlaw's user research function as a strategic player-coach, uncover foundational insights, bring clarity to complex problems and shape the future of our AI-powered litigation platform. You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities. In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work.

Requirements

At least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products.
Demonstrated ability to elevate research practice and mentor researchers, with experience leading or managing research team members.
Deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions.
Exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions.
Skilled at translating complex business problems into structured research plans and bringing cross-functional partners along to shared understanding.
Strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions.
Comfortable operating in ambiguity and helping teams navigate it with clarity and purpose.
A portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etc.
Authorized to work in the United States without restrictions.
Not sponsored for F-1 visas, including OPT, for this role.

Responsibilities

Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.
Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.
Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy.
Help the team apply the right qualitative or quantitative method for the decisions at hand.
Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes.
Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions.

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Accounts for health and dependent care expenses
Membership to Modern Health to support mental health and wellness
Paid parental leave
Company-sponsored life and disability insurance
Competitive equity grants
401(k) plan with company matching of up to 4% of eligible annual compensation
17 paid vacation days
11 federal holidays
Paid sick leave
Four "Everlawlidays" (additional paid company-wide days off) per year
Annual allocation for learning & development and relevant professional membership dues
Hybrid work with regular work-from-home days and flexibility for life's logistics
Monthly home internet reimbursement
Stipend for desk setup
Catered lunch each workday
Snacks and company-wide events in our offices