User Experience (UX) Designer & Researcher

CONCEPT SOLUTIONS LLC•Reston, VA

3d•$100,000 - $130,000•Remote

About The Position

Concept Solutions, LLC is seeking a User Experience (UX) Designer & Researcher to support a mission-critical application modernization program for a Department of War customer. The initiative will create a unified digital experience across production applications, including single sign-on, a centralized workspace, and streamlined navigation, while maintaining and supporting existing systems. The role will help shape intuitive, accessible, user-centered experiences for government analysts, industry stakeholders, and the public. The designer and researcher will collaborate with program stakeholders and technical teams, turning user research into practical design solutions that improve usability, accessibility, and efficiency. Two positions are anticipated during Phase 1 (Discovery), with one continuing throughout the program. The position is remote and full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. The program works in two-week sprints, each concluding with a customer demonstration. Travel is 0–10% within the Washington, DC metropolitan area. U.S. citizenship is required, and candidates must be eligible to obtain and maintain a government security clearance. Compensation is $100,000–$130,000 annually, depending on experience.

Requirements

At least 4 years of experience in UX research and design supporting enterprise or government web applications.
Experience working with the U.S. Web Design System (USWDS) or an equivalent design system.
U.S. citizenship.
Eligibility to obtain and maintain a government security clearance.

Nice To Haves

Experience with Figma for user interface design.
Familiarity with axe or comparable accessibility evaluation tools.
Active Secret security clearance.

Responsibilities

Plan and conduct discovery interviews with analysts, industry users, and members of the public to understand user needs, workflows, and challenges.
Facilitate bi-weekly usability testing sessions to evaluate design effectiveness and identify opportunities for improvement.
Translate research findings into user personas, journey maps, and prioritized recommendations that inform design decisions.
Design intuitive user interfaces for the platform’s landing page, inbox, and navigation using a U.S. Web Design System (USWDS)-based design framework.
Develop user-centered design solutions that support a consistent experience across integrated applications.
Verify that implemented designs meet Section 508 accessibility requirements and WCAG 2.1 AA standards.