User Experience (UX) Designer I

O'Reilly Auto Parts•Headquarters, KY

2d•Onsite

About The Position

The User Experience (UX) Designer I designs the visual and user experience elements of websites and cross-platform apps by combining business and product strategy, UX design principles, and UX research and feedback. This is an on-site position in Springfield, Missouri; remote work is not an option. The role supports the development and improvement of digital products and customer experiences within established systems, with readily available support. It involves analyzing customer and market information, contributing to prototype development and customer experience testing, and helping identify and address shortcomings in processes, systems, and procedures. The position also includes ongoing professional development through assessment, training, coaching, and education about relevant technology, regulation, and industry practices. O’Reilly Auto Parts describes a track record of growth and stability and a promote-from-within philosophy that encourages employees to grow their careers within the organization.

Requirements

Bachelor’s degree or equivalent level.
Sound experience and understanding of straightforward procedures or systems (7 to 12 months).
Develops and implements website structure and content.
Directs user behavior by providing accessibility and desirability in product interactions.
Designs and builds web pages, including layout, content production, editing, and graphic design.
Analyzes and researches customer and market conditions and facts to develop a comprehensive understanding of customers and their markets.
Produces design concepts and visualizes them; oversees design changes and improvements; integrates technical and visual solutions into concepts; and assists with prototype development.
Uses systems and software to design and build user interfaces for computer applications.
Demonstrates a change mindset and plans, executes, and monitors activities during change while maintaining performance levels.
Works with guidelines and processes for producing marketing content.
Uses presentation software to create digital presentations.

Responsibilities

Develop draft website maps, application models, and image or page templates for review by more senior colleagues, with the goal of meeting user needs, industry standards, and project goals.
Support channel management by analyzing best practices using competitive benchmarking, customer insights, A/B testing, cross-functional partner feedback, and site feature or functionality enhancement.
Research and interpret data, trends, and benchmarks relevant to digital product and service design.
Contribute to planning, designing, constructing, testing, communicating, and evaluating prototype development projects.
Support implementation of customer experience initiatives, tools, and processes, including customer experience testing.
Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
Collate and analyze data using preset tools, methods, and formats, working independently.
Report on and provide feedback about client interactions to support understanding of customer segments, trends, needs, and expectations.
Develop capabilities through assessment and development planning, formal and informal training, and coaching.
Maintain understanding of relevant technology, external regulation, and industry best practices through ongoing education, conferences, and specialist media.