User Experience Strategy Director

PricewaterhouseCoopers•Chicago, IL

23h•Hybrid

About The Position

As a User Experience Strategy Director, you will lead efforts to enhance customer and employee experiences by analyzing client needs and designing impactful strategies that foster loyalty and engagement. Within our Management Consulting practice, you will translate vision into action, setting the tone and inspiring others to follow. Your role is pivotal in driving business growth, shaping client engagements, and mentoring future leaders. You are expected to uphold PwC's reputation for quality, integrity, and inclusion, creating a healthy working environment while maximizing client satisfaction. In this role at PwC, you will utilize human-centered design principles to understand user needs, conduct research, and create intuitive experiences. Collaborating with clients, you will develop user journeys, wireframes, prototypes, and visual designs that optimize interactions across various touchpoints. You will also promote technological advances, fostering an environment where people and technology thrive together. Your strategic choices will drive change, addressing system-level enablers and converting market gaps into opportunities for success.

Requirements

At least a Bachelor's degree
At least 9 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Engineering
Excelling in customer experience strategy and design thinking
Demonstrating proficiency in human-centered design and prototyping
Utilizing data analysis and interpretation for strategic decision-making
Leading innovation through rapid experimentation and iterative design
Cultivating relationships and building brand recognition in client engagements
Promoting technological advances in interactive and mobile UX design

Responsibilities

Leading the development and implementation of user experience strategies to enhance customer and employee interactions
Collaborating with clients to design user journeys, wireframes, and prototypes that optimize user engagement across various touchpoints
Utilizing human-centered design principles to conduct research and create intuitive and engaging experiences
Driving business growth by identifying market gaps and converting opportunities into successful client engagements
Mentoring and guiding teams in the application of design thinking and innovation to solve complex client challenges
Promoting the integration of technological advances to create environments where people and technology thrive together
Overseeing multiple projects to maintain executive-level client relations and deliver impactful solutions
Developing new ideas and solutions to drive thought leadership and enhance brand recognition
Conducting usability testing and user research to inform design decisions and improve user interface and experience design
Building and maintaining relationships with stakeholders to support the delivery of exceptional service excellence