Manager, User Experience Strategy

Vanguard • Malvern, PA

1d • Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Requirements

• Minimum of 5+ years of experience, two years of User Experience or User Interface experience.
• Experience and vested interest in managing others
• Minimum BA/BS degree in a related field or the equivalent combination of training and experience in a creative or technical field.

Nice To Haves

• Advanced degree or equivalent industry experience preferred
• Strong servant leadership ethos and experience balancing multiple priorities
• Strong communication, relationship-building, and stakeholder-management skills
• Experience with mobile experience design and digital product ecosystems
• Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions

Responsibilities

• Lead and develop a multidisciplinary team of UX strategists, product designers, and content strategists. Foster an inclusive, high-performing culture through coaching, talent development, workforce planning, and thoughtful staffing.
• Shape user experience strategy across a portfolio of critical digital experiences. Guide teams in balancing client needs, business goals, and technical considerations to deliver meaningful outcomes.
• Partner with Product, Technology, Analytics, and Business leaders to influence decision making and drive alignment on high-priority initiatives. Represent UX perspectives in strategic planning and prioritization discussions.
• Drive alignment across multiple teams and stakeholders working toward shared outcomes, helping teams navigate complexity and ambiguity while maintaining a strong focus on client outcomes.
• Advocate for user-centered thinking and promote best practices in experience strategy, design, content, accessibility, and collaboration.
• Contribute to the evolution of UX practices, operating models, and organizational effectiveness across the broader UX community. Share best practices and contribute to initiatives that strengthen UX maturity and effectiveness.
• Participate in special projects and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager