User Interface/User Experience Senior

Salesforce•San Francisco, CA

1d•Remote

About The Position

Salesforce is seeking a Change Management & Communications Lead to join their Experience Design & Research team. This role is crucial for navigating the organization's transformation to AI-native design and research. The Lead will be responsible for building the messaging infrastructure for priority programs, shaping how designers and researchers understand and adopt AI-augmented ways of working, designing the readiness framework, writing audience-specific communications, and co-owning behavior change with program management and senior leadership. This is a new role within the organization, offering the opportunity to build the change communications practice and create scalable AI-led practices.

Requirements

7+ years of experience in change management, organizational communications, or internal communications in a matrixed technology organization, with demonstrated accountability for program adoption outcomes.
Demonstrated experience developing audience-segmented communication plans with evidence of producing distinct messaging for different audience groups (e.g., individual contributors, managers, senior leaders) within the same program.
Demonstrated experience partnering with senior or executive stakeholders to assess and define the scope of organizational change including producing written artifacts (impact assessments, alignment briefs, stakeholder maps) used to inform program decisions.
Demonstrated experience defining and tracking adoption or behavior change metrics including establishing baselines, measuring progress against them, and using data to adjust communications strategy.
Applied experience with a recognized change management framework (Prosci ADKAR, Kotter, McKinsey Influence Model, or equivalent) in a professional setting.

Nice To Haves

Experience supporting AI adoption, digital transformation, or technology workforce transitions.
Familiarity with the specific dynamics of tool-driven role change and the communications strategies that support it.
Experience establishing a change communications practice, program, or function in an organization where one did not previously exist.
Experience working in or alongside a design, UX research, or product organization, familiarity with design and research roles and workflows is a plus for this audience.
A portfolio of written communications work, program playbooks, manager briefings, change narratives, or stakeholder impact assessments that demonstrate range and quality of written output.

Responsibilities

Co-define change impact for 2-3 priority transformation programs directly with executive sponsors and design program managers.
Facilitate structured working sessions, producing change summaries, like heat maps and alignment briefs, that align leadership before anything ships.
Build and run segmented readiness programs, leveling the org into readiness cohorts.
Design differentiated messaging per cohort, and track migration from awareness to active adoption over time.
Write audience-based communications that help individual contributors and managers understand the direct impact to their day-to-day practice addressing all dimensions of a change (people, process, tech).
Co-own the end-to-end reinforcement system for each program.