User Experience Strategist

Children's Wisconsin • Milwaukee, WI

3d

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Requirements

• Bachelor's Degree in related field required (such as HCI, Service Design, Psychology, Ethnography) required or relevant experience
• 5+ years of experience leading complex experience research and design projects required
• Experience organizing and running user research studies independently in a complex organizational environment required
• Proficiency in design thinking, service design, and qualitative research methodologies to lead system-wide experience improvements.
• Ability to translate complex data into narratives and visual frameworks that help senior leadership make strategic decisions.
• Advanced skills in independent problem-solving and decision-making that influence healthcare and experience strategy.
• Strong interpersonal and facilitation skills to lead cross-functional teams in applying human-centered design methodologies.

Nice To Haves

• Healthcare experience preferred

Responsibilities

• Leads comprehensive research studies (interviews, focus groups, surveys) to uncover improvement opportunities across family, staff, community, and provider experiences.
• Facilitates design thinking workshops and strategy sessions with healthcare leaders to identify root causes of complex issues and co-develop actionable solutions.
• Creates high-quality journey and service maps, behavioral segmentations, and service playbooks that illustrate the interplay between people and healthcare processes.
• Leads end-to-end design projects ensuring clinical, operational, and digital initiatives align with the needs of patients, families, and providers.
• Synthesizes multiple data sources to provide the "why" behind quantitative metrics, translating complex findings into compelling narratives and next steps for leadership.
• Partners with clinical and operational teams to provide targeted discovery and intervention strategies for areas with underperforming experience metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior