User Experience Researcher

CIBC • Toronto, ON

3d • Hybrid

About The Position

As a member of CIBC’s Digital UX Research team, the User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve the experience of CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and action. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

• Degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.
• 1 to 2 years of work experience with qualitative and quantitative research methods in the areas of survey design.
• Attention to detail with an ability to summarize findings and identify trends.
• Clear communication skills with strong interpersonal, written, and oral communication skills.
• Strong critical thinking, organizational and problem-solving skills.
• Ability to articulate ideas and opinions that involve research, interpretation, and assessment.
• Strong time management skills and ability to prioritize competing priorities to ensure successful outcomes.
• Legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.

Nice To Haves

• Knowledge of using a UX research platform such as UserTesting, UserZoom or Figma/Figjam.

Responsibilities

• Assist and perform generative and evaluative user research using a variety of methods in collaboration with other researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis).
• Help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations.
• Help in the planning, execution, analysis and presentation of studies to various stakeholders, interpret research findings and explain them in a way that's easy to understand to help build empathy.
• Review current processes and identifying improvements that will optimize or improve standards.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees