Senior User Researcher
About The Position
At Credit Genie, a mobile-first financial wellness platform leveraging artificial intelligence to provide personalized insights and build a financial ecosystem, research is crucial for solving the right problems. The company, founded in 2019 by Ed Harycki and backed by Khosla Ventures, aims to empower customers towards long-term financial stability through cutting-edge technology and customer-centric solutions. This Senior User Researcher role involves leading the understanding of customers, their needs, and opportunities for improvement. The successful candidate will own the full research lifecycle, from discovery to delivery, utilizing a mix of qualitative and quantitative methods. This position requires a blend of strong research rigor, creativity, the ability to move quickly, and a passion for direct customer engagement.
Requirements
- 5–8+ years of UX/User Research experience in product environments.
- Strong mixed-methods expertise (qualitative and quantitative).
- Proven ability to lead customer interviews and research initiatives end-to-end.
- Excellent study design, analytical thinking, and communication skills.
- Experience with common research and analytics tools.
- High ownership, strong judgment, and ability to operate in ambiguity.
- Bachelor's degree in a relevant field or equivalent experience.
Nice To Haves
- Fintech or regulated industry experience.
- Experience with advanced research methods (e.g., segmentation, experimentation).
- Background in building or scaling research practices.
Responsibilities
- Own research strategy and roadmap for key product areas, prioritizing based on impact and risk.
- Design and execute end-to-end studies, from scoping through synthesis and activation.
- Conduct customer interviews, usability testing, surveys, and feedback sessions to uncover insights.
- Blend qualitative and quantitative data to develop clear, actionable recommendations.
- Partner cross-functionally with Product, Design, Engineering, and Data to influence decisions.
- Translate research into compelling insights, frameworks, and artifacts that shape product direction.
- Advocate for the customer in roadmap and strategy discussions.
- Contribute to research operations, best practices, and mentorship.
Benefits
- 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment.
- Receive up to $100 per month in fitness reimbursement or enjoy a complimentary full membership to LifeTime Fitness or Equinox.
- 401(k) with a 3.5% match and immediate vesting
- Meal program available for both lunch and dinner
- Pre-tax benefits, including a $1,000 HSA match
- Life and accidental insurance
- Flexible PTO
- comprehensive medical, vision, and dental coverage
- 401(k) retirement plan with company match
- short & long term disability insurance
- life insurance
- flexible PTO
- bonus and equity programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
