Senior User Researcher II

Rubrik•Palo Alto, CA

1d•Onsite

About The Position

Rubrik is seeking a highly-skilled Senior User Researcher II to lead and take ownership of meaningful, strategic, and impactful research. This role is crucial for driving Rubrik towards becoming a benchmark for enterprise design. The UX team at Rubrik is a global collective of over 60 individuals, including Product Designers, User Researchers, UX Writers, Visual Designers, Program Managers, and Technical Publications. The Palo Alto Design Studio alone has over 30 UX professionals. The team fosters close collaboration with engineering and product management to deliver valuable products. The Senior User Researcher will champion the voice of the customer throughout the entire product and design lifecycle, engaging directly with customers to understand their needs, defining user personas and use cases, and applying various research methods. Research work will encompass formative inquiries, evaluative studies, usability testing, and data analytics. Findings will be synthesized into actionable recommendations and communicated through impactful artifacts to drive customer adoption and product success. Collaboration with product managers and designers will be key to influencing product strategy and validating design concepts.

Requirements

A degree (B.A., B.S., M.S., Ph.D.) in Human Factors, Cognitive Psychology, HCI, or a related discipline, or equivalent demonstrated expertise in an applied UX research role.
7+ years of work experience conducting customer-centered research.
End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting and analytical tools) across multiple product areas.
Deep knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
Excellent communication skills, both written and verbal.
Experience in enterprise or B2B software is a plus, but not required—what matters most is your willingness to learn new technical concepts quickly and your proactive attitude.
A strong team player who enjoys working in international, cross time-zone, cross-functional product teams and actively shaping UX strategies.
Ability to drive vision and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.

Responsibilities

Champion End-to-End User Research: Define, plan, and execute studies to build a deep, empathetic understanding of customer needs, including identifying research goals, selecting appropriate qualitative or quantitative methods, and advocating for a consumer-grade user experience backed by a strong portfolio of impactful work.
Collaborate to Build a Strategic Roadmap: In partnership with product design, development, and product teams, identify key research topics and build a research roadmap, communicating this plan regularly to ensure relevance and alignment with team priorities.
Synthesize Data into Actionable Insights: Analyze and synthesize research findings into clear design and product recommendations. Develop metrics to measure user experience quality and effectively communicate results to influence decisions and advocate on behalf of the customer.
Execute with Methodological Rigor: Independently select the correct methodological framework for any given research question, managing all logistics from participant recruitment to scheduling, while navigating shifting priorities and time constraints.
Integrate AI into Workflows: Critically evaluate and incorporate AI into workflows, leveraging AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance problem-solving and decision-making.