Senior User Experience Researcher

Oracle•United States,

4h•Hybrid

About The Position

Oracle Health’s Design and Human Factors Research teams are embarking on a bold new mission to completely reimagine the experience of our healthcare applications—from core EHR systems to the patient journey and everything in between. Oracle’s User Experience (UX) organization is seeking a Senior Human Factors Researcher to join our forward-thinking team. In this influential role, you will have a unique opportunity to identify and solve complex healthcare problems by collaborating closely with clinicians, developers, product management, and UX associates throughout the product lifecycle.

Requirements

Bachelor’s degree in Psychology, Ergonomics, Human-Computer Interaction, Industrial Engineering, Informatics or related field.
5+ years of performing user research on software, preferably in safety critical and/or regulated industries.
Strong scientific background with a foundation in research methods, cognition, ergonomics, perception, and human decision-making.
Solid understanding of human factors principles, usability principles, and interface design best practices.
Proactive and organized multitaskers who works well under time pressures.
Outstanding written and verbal communication skills with a fluency in English.
Able to distil research insights into audience-appropriate formats that drive a shared understanding of opportunities and risks.
Able to work additional or irregular hours as needed and allowed by local regulations.
This position requires the ability to read, write, and speak English effectively and proficiently.

Nice To Haves

Experience with Healthcare software is a plus.
M.S. or Ph.D. degree in Psychology, Industrial Engineering, Human Factors, Experimental Psychology, Cognitive Psychology, Usability Engineering, Information Sciences, Industrial Engineering, Human-Computer Interaction, or related field.
7+ years of experience doing qualitative and quantitative research.
Experience conducting research to inform and/or evaluate the design of electronic healthcare software, and/or other safety-critical systems.
Familiarity with relevant human factors standards and regulatory guidance pertinent to healthcare systems.
Familiarity with research platforms and tools such as: UserZoom, User Testing, dScout, QDA tools, and Qualtrics.

Responsibilities

Apply your human factors expertise, your knowledge of principles and standards, and the most effective research methods to tackle diverse and important challenges in healthcare technology.
Take a scientific, empirical approach to research that is rigorous, standardized, and peer-reviewed—while also leaving room for creativity and innovation.
Conduct quantitative and qualitative research to understand context of use, opportunities for improvement, and validate the usefulness and success of a design against user needs, and established usability and safety goals.
Lead investigations of complex and dynamic interactions across clinical roles, care settings, products, and time horizons.
Ensure that all activities meet regulatory standards and support best-in-class quality and safety for our products.
Produce research outcomes that directly inform product strategy and design, validating the usefulness, safety, and effectiveness of Oracle Health’s solutions.
Work hand-in-hand with UX Design and Product leaders to ensure our designs meet functional and end-user needs, uphold internal standards, and follow industry heuristics.
Design and lead complex research studies that build upon previous findings, and contribute to continuous design improvement across multiple projects, while adapting to and working within project and organizational constraints.
Influence and gather end user requirements and contribute to their translation into innovative designs that support usability and safety goals.
Work with program managers to recruit representative participants and coordinate research activities with end-users.
Anticipate, identify, and influence the mitigation of safety hazards throughout the product development lifecycle.
Define and defend the usability and safety goals for a product group and promote the integration of goals and research findings into products.
Coach team members and collaborate with stakeholders to provide education and feedback using human factors expertise and established usability principles.
Deliver compelling presentations of research findings and recommendations.