Senior User Experience Researcher

CIBC•Toronto, ON

3d•Hybrid

About The Position

As a member of CIBC’s Digital UX Research team, the Sr User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and act on. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Hold a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.
Have a minimum of 3 years of relevant experience in UX research.
Skilled in both qualitative and quantitative research methods, including surveys, interviews, usability testing, and observational studies.
Able to summarize findings, identify trends, and ensure the accuracy and clarity of research outputs.
Possess strong interpersonal, written, and oral communication abilities.
Demonstrate robust critical thinking, organizational, and problem-solving skills.
Bring your real self to work and you live our values - trust, teamwork, and accountability.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

Experience with UX research platforms such as Maze, UserTesting, UserZoom, Figma, or FigJam is considered an asset.

Responsibilities

Lead both generative and evaluative user research initiatives, employing a wide range of methodologies—including interviews, surveys, usability testing, card sorting, and analytics analysis—in close collaboration with other user researchers.
Analyze qualitative and quantitative data to generate actionable insights and recommendations.
Take ownership of planning, executing, analyzing, and presenting research studies to various stakeholders, ensuring findings are clear and impactful.
Manage complex project requirements and engage with challenging stakeholders.
Proactively identify and pursue high-value research opportunities that deliver meaningful impact, beyond simply fulfilling requested studies.
Contribute to research operations by maintaining and enhancing the UX research capability.
Participate in building a robust body of knowledge and help streamline processes to support user-centered design.
Mentor and support junior researchers and team members, fostering the growth of UX research skills and knowledge across the team.
Provide guidance, share best practices, and encourage continuous learning.
Enjoy flexibility in managing your work activities within a hybrid arrangement, spending 1–3 days per week on-site and the remainder working remotely, to create the optimal environment for your success at CIBC.
Thrive on tackling complex challenges and collaborating with colleagues to develop innovative solutions.
Demonstrate proficiency in Excel and survey methodologies.
Exhibit exceptional verbal and written communication skills to effectively articulate research findings, interpretations, and recommendations.
Possess strong time management skills, enabling you to prioritize competing demands and deliver successful outcomes.
Proactively review and optimize current processes, identifying improvements that enhance research standards and efficiency.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development