Senior User Experience Researcher

Autodesk•Atlanta, GA

About The Position

Autodesk is a global leader in design and make technology, with expertise across architecture, engineering, construction, design, manufacturing, and entertainment. Our software is used every day by millions of people to build a better, more sustainable world through innovative design and creation. This role reports to the GET XD UX Research Delivery Practice Manager and is part of a 10-person research team supporting nine product domains across Autodesk’s Growth, Experience, and Technology (GET) organization. Researchers on this team are embedded within product areas, working closely with design and product management partners to deliver timely, high-impact insights that directly shape product experiences. This is an exciting opportunity to join a team actively evolving its practice through AI-enabled research workflows, with a focus on driving meaningful improvements to the usability and value of our products. This specific position will be embedded within the Digital Messaging Strategy team, working to streamline and modernize Autodesk’s customer communications to improve clarity, consistency, and overall experience. The Senior User Experience Researcher at Autodesk is a relentless customer advocate, possesses a passion for human-centered design, and has a track record of executing impactful research with cross-functional teams. Our Experience Researchers leverage a variety of research methods and integrate AI-powered research workflows and data-informed approaches to scale insight generation and deepen decision-making. They work in lockstep with their Product Management and Experience Design partners to envision, validate, and ship high-quality experiences our customers will love. The role will require sharp research and communication skills, and a collaborative mind-set to work closely with different product teams.

Requirements

4+ years of professional research experience
Strong track record of qualitative results impacting product development
Demonstrated experience applying AI tools to research workflows (e.g., synthesis, coding, insight generation, or repository management), with an understanding of limitations and bias considerations
Working knowledge of quantitative research methods, including survey design, basic statistical reasoning, and/or experimentation frameworks
Ability to collaborate with a wide set of stakeholders including designers, product managers, and software developers
Ability to execute in a fast-paced, agile environment
Excellent communication skills, with the ability to distill complex ideas to their essence
Demonstrated inquisitive mind and empathy for customers
Value for collaboration and bringing your team along with you
Eagerness to work in the complex and derive simple valuable solutions

Nice To Haves

Experience with integrating qualitative and quantitative data to inform product strategy (mixed-methods research)
Full story or similar analytics tools and experience partnering with analytics teams
UX Research in an Enterprise Technology setting
Lean UX and lean research methodologies
Agile software development

Responsibilities

Proactively leading, planning, and executing customer research to enable design and product teams to “build the thing right”
Employing a range of research methods—including usability studies, customer interviews, contextual inquiry, and quantitative approaches (e.g., survey design, experimentation/A/B testing, and behavioral analytics)—to complement qualitative insights and inform product decisions
Integrating AI-powered tools and workflows (e.g., automated synthesis, LLM-assisted analysis, research repositories) to accelerate research throughput and uncover deeper insights at scale
Communicating and presenting research findings and insights in a clear and compelling way
Identifying opportunity areas through research and translating insights into clear, actionable recommendations that influence product strategy and design decisions
Facilitating empathy and synthesis workshops with project teams and stakeholders to ensure that findings and insights are translated into actionable product improvements
Partnering with other researchers on our team and with the broader research community at Autodesk to share and evangelize research findings, collaborate on projects to understand our customers’ end-to-end journey
Coordination with adjacent teams such as our Service Design/ Journey Management team for effective cataloging and application of insights
Partnering with data science and analytics teams to define metrics, interpret product usage data, and triangulate findings across data sources