User Experience Researcher
About The Position
At Accenture Federal Services, our mission is to strengthen and safeguard the nation and improve lives through technology and ingenuity. We are a technology company within global Accenture, recognized as a Glassdoor Top 100 Best Place to Work. We foster a collaborative and caring community where individuals are empowered to grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive positive, lasting change that advances missions and the government forward. As a UX Researcher, you will be responsible for understanding user needs and translating them into intuitive, accessible, and seamless product experiences. This involves conducting research, collaborating with cross-functional teams, performing usability studies, and delivering clear oral and written presentations. You will evaluate qualitative and quantitative data to provide actionable insights that enhance user experience.
Requirements
- Bachelor’s Degree in human behavior or related field, or equivalent experience
- Minimum 5 years of UX research experience
- Ability to perform all research related tasks including research, planning, evaluating, and iteration
- Ability to quickly and effectively share research results
- Ability to learn new software quickly
- Knowledge of UX research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping, un-moderated)
- Understanding of integrating qualitative and quantitative research methods to improve research outcomes
Nice To Haves
- Master's Degree
- Minimum of 1 year of experience leading a workstream
- Client-facing experience in the federal or public sector
- Experience with Microsoft Office, Dscout, Optimal Workshop, Figma, Confluence, or JIRA
Responsibilities
- Collaborate with designers and stakeholders to understand research needs
- Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out actionable insights
- Recruit participants for research studies
- Communicate statuses and updates of research studies to stakeholders
- Continuously update the UX research repository
- Work cross-functionally with product owners, designers, content producers and leadership to help identify significant user insights, gaps, conduct UX research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation
- Identify opportunities to improve user experience based on research insights
- Build a UX research repository that delivers efficiency for clients
Benefits
- Accenture Federal Services offers a wide variety of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
