Senior User Experience Researcher
About The Position
Are you energized by solving complex problems and learning technical domains? Do you want to shape products that power and protect life online at an internet scale? Join our User Experience & Tech Writing team. At Akamai, we power and protect life online. Leading organizations rely on our platform to deliver secure digital experiences globally. You will join a team dedicated to making complex internet technologies easier to understand and use. We help teams build products that technical customers love. Partner with the best. In this role, you will uncover customer needs and influence product strategy. You will collaborate with cross-functional teams to improve application and infrastructure management. Your research will shape global products spanning content delivery, cloud computing, and security.
Requirements
- 5 years of relevant experience and a Bachelor's degree
- Demonstrate success influencing product strategy through rigorous customer research
- Have experience working with complex enterprise software, developer platforms, or cloud infrastructure
- Possess expert qualitative and quantitative research methods skills to apply throughout the product development lifecycle
- Be knowledgeable about content delivery networks, networking, cloud infrastructure, cybersecurity domains, or developer tooling
- Demonstrate solid communication and storytelling skills to effectively influence stakeholders across product, engineering, and design
Responsibilities
- Leading end-to-end research across the product lifecycle from early discovery through post-launch evaluation
- Designing and conducting qualitative and quantitative research using interviews, usability studies, surveys, and analytics
- Partnering closely with cross-functional teams to influence product roadmap decisions and improve customer outcomes
- Researching highly technical workflows involving content delivery, cloud infrastructure, automation, and edge computing
- Building relationships with developers, engineers, and architects to deeply understand how they operate internet applications
- Translating research findings into compelling insights, journeys, and recommendations that drive strategic product decisions
Benefits
- healthcare
- 401K savings plan
- company holidays
- vacation (in the form of PTO)
- sick time
- family friendly benefits including parental leave
- employee assistance program including a focus on mental and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Senior
