Senior User Experience Researcher II

OneStream Software•,

6d•$173,000 - $225,000•Remote

About The Position

We are seeking a Senior User Experience Researcher II to lead and elevate our UX research practice. This is an opportunity to join our UX journey and make a big foundational impact. You should love collaborating and be able to get passionate about improving the usability and overall experience of Finance users working within enterprise software.

Requirements

Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Psychology, or other related field; or equivalent experience.
9+ years of experience in a UX-related field, including experience in enterprise software or data-heavy applications.
Proven track record of leading research projects and influencing product direction, using AI to augment.
Experience synthesizing research and developing research materials using AI tools.
Advanced communication and problem-solving skills; ability to persuade and educate through research findings and practice.
Work independently in a remote setting while collaborating effectively with cross-functional teams.
Expertise in a wide range of research methods (usability testing, interviews, surveys, field studies, etc.).
Strong logical thinking, empathy, curiosity, and a passion for understanding complex user needs.

Nice To Haves

Advanced degree in Human-Computer Interaction (HCI), Cognitive Psychology, or other related field.
Exposure to finance-related enterprise software or data-heavy applications.
Deep understanding of product development best practices.

Responsibilities

Assess our product landscape and propose a UX Metrics approach.
Oversee evaluative and generative research studies, sometimes performing original research, and often enabling others to do so.
Define research strategies and methodologies aligned with business goals and product roadmaps.
Mentor and guide our associate researcher and our designers in best practices for user research and usability testing, teaching them new methods and giving feedback on their research work.
Establish best practices and guardrails for responsible AI use in UX research, including validation of AI-generated outputs, protection of customer data, and clear documentation of research methodology.
Collaborate with Design, Engineering, and Product to identify research questions and methods and help solve business and customer needs.
Continue building up the long-term panel of customer participants we have started drawing on; oversee logistics and ensure representative samples.
Present research findings and recommendations to stakeholders at all levels, influencing product strategy and design decisions.
Champion a culture of continuous learning and iteration, advocating for user needs throughout the product lifecycle.
Support research operations, including tools, templates, and reporting.