User Experience Designer

Farm Credit Services of America•Omaha, NE

2d•Hybrid

About The Position

The User Experience Designer delivers user-centered solutions that support customer needs and team collaboration, creating simple and engaging digital experiences. The role requires strong problem-solving skills, independent self-direction, collaboration, and open communication. The designer provides design leadership and mentoring to team members throughout the experience lifecycle, from initial ideas through implementation and post-implementation, and advises the organization on UX practices and trends and their application to development practices. The designer leads concept development and creates wireframes, high-fidelity designs, interaction models, and information architecture for websites and applications. They collaborate across design, development, product management, and stakeholder groups; conduct research and design reviews; and use customer feedback, usability findings, and visitor data to improve experiences. The position requires working from the Omaha, Nebraska office three days per week and includes 10% daytime and overnight travel.

Requirements

At least 4 years of experience as a user experience designer, interaction designer, information architect, or in a similar role.
Demonstrated ability to manage small projects and design medium-to-large solutions.
Advanced experience using Figma.
Preparedness to present a portfolio demonstrating experience solving complex UX problems and creating user-centered designs.
Ability to work from the Omaha, Nebraska office three days per week.
Ability to travel 10%, including daytime and overnight travel.

Nice To Haves

Bachelor’s degree in Human Computer Interaction (HCI), Engineering, Computer Science, or Design.

Responsibilities

Facilitate development of use case scenarios and plan and execute usability testing for interactive prototypes.
Champion updates to design systems and style guides based on user feedback, trends, and best practices.
Align interaction patterns with user goals by initiating conversations across design and development teams.
Apply information architecture principles to create effective content structures, organization, and wayfinding.
Apply brand guidelines and design systems to create visually cohesive, on-brand experiences, incorporating overall brand strategy.
Lead ideation, elaboration, and sketching sessions.
Translate business and customer needs into outcomes such as customer personas, storyboards, customer journey maps, and use case scenarios.
Design wireframes and high-fidelity compositions that adhere to design systems.
Plan, execute, and analyze pragmatic testing scenarios; moderate usability tests; and conduct user interviews and contextual inquiry.
Incorporate user preferences, usability findings, and visitor data into designs in progress.
Collaborate with product managers and stakeholders to balance customer needs with business objectives and explain how design solutions meet requirements.
Help translate user stories and business requirements into actionable design solutions and specifications.
Identify design challenges or opportunities arising from requirements and propose solutions.
Develop a learning environment for UX designers, with guidelines aligned to the Associations’ vision, strategic initiatives, and business unit goals.
Encourage open communication and cross-functional dialogue about design priorities and constraints.
Provide design leadership to project teams and mentor team members as needed.