User Experience Designer

Ford • ,

10h • $85,400 - $166,600 • Remote

About The Position

Ford Motor Company is seeking a User Experience Designer to design and improve digital experiences for Ford vehicle owners. The designer works with Product, Engineering, Research, Content, Analytics, and Design partners to understand customer needs and create clear, accessible experiences across Ford.com. The role involves contributing throughout the design process, from exploring customer problems and developing concepts to prototyping, validation, delivery, and post-launch improvement, with ownership of well-scoped design work and opportunities to develop design craft.

The designer uses approved AI-enabled tools thoughtfully to support ideation, design exploration, prototyping, and related work. AI-assisted outputs must be reviewed for accuracy, accessibility, originality, brand fit, and customer usefulness, while following guidance for approved tools and confidential information.

The salary grade is 6 or 7, with a stated range of $85,400–$166,600. Final salary grade and base salary depend on skills, experience, job scope, responsibility, and competitive market value. Visa sponsorship is not provided. Candidates must be legally authorized to work in the United States.

Requirements

• Bachelor’s degree in UX, interaction design, product design, human-computer interaction, visual design, or a related field, or equivalent practical experience.
• Approximately 2–4 years of experience in UX, product, interaction, or digital design, including relevant internships or project work.
• A portfolio demonstrating design process and contributions to digital experiences, including problem framing, exploration, use of feedback, and solution development.
• Experience using a design and prototyping tool such as Figma.
• Working knowledge of interaction design, visual design, information architecture, usability, and accessibility.
• Ability to communicate design ideas and collaborate effectively across disciplines.
• An iterative approach to feedback, learning, and changing requirements.
• Ability to translate customer needs and product requirements into user flows, wireframes, prototypes, and interface designs.
• Familiarity with usability and accessibility principles.
• Ability to explain design decisions and incorporate feedback from customers and partners.
• Ability to collaborate with Product and Engineering on design feasibility and delivery.
• A portfolio that clearly describes the candidate’s role and contributions to design work.

Nice To Haves

• Experience designing responsive websites or e-commerce experiences.
• Experience working with a design system or component library.
• Familiarity with customer research, usability testing, web analytics, or experimentation.
• Experience working on an Agile or cross-functional product team.
• Interest in automotive, vehicle ownership, digital services, or helping customers navigate complex information.
• Hands-on familiarity with AI-assisted design tools, with the judgment to validate outputs and recognize when human review is essential.
• Familiarity with front-end concepts that support collaboration with engineers and understanding implementation trade-offs.

Responsibilities

• Design and refine Ford.com experiences that help owners find vehicle information, understand features, access services, and stay connected with Ford.
• Translate customer problems and product requirements into user journeys, flows, wireframes, prototypes, and polished interface designs.
• Explore design options, communicate trade-offs, and incorporate feedback from customers and cross-functional partners.
• Create prototypes at appropriate levels of fidelity to test assumptions, gather feedback, and support design decisions.
• Partner with Product and Engineering to balance customer value, business goals, accessibility, and technical feasibility.
• Use Ford’s design system and contribute consistent, reusable patterns across Ford.com.
• Support design delivery and work with engineering partners to clarify design intent and implementation details.
• Help identify customer needs and experience opportunities using research, customer feedback, analytics, and cross-functional input.
• Support usability testing and other evaluative activities, applying findings before and after launch.
• Use customer feedback and performance data to assess experiences and identify opportunities for improvement.
• Iterate on designs as information, feedback, or requirements change.
• Stay curious about evolving design practices and share useful learnings with the team.
• Communicate design rationale through presentations, prototypes, and clear documentation.
• Participate in design critiques, workshops, and planning with a collaborative, open-to-feedback mindset.
• Build productive relationships with Product, Engineering, Research, Content, Analytics, and Design partners.
• Explain design concepts and trade-offs clearly to technical and non-technical audiences.
• Use approved AI-enabled tools to support design work, such as exploring concepts, organizing early ideas, developing prototype content, or streamlining repetitive tasks.
• Review AI-assisted outputs for accuracy, accessibility, originality, brand fit, and customer usefulness, and follow guidance for approved tools and confidential information.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized back-up child care
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level