User Experience Design, Senior Associate - Credit Products

JPMorgan Chase & Co.•Plano, TX

About The Position

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate on the Credit Products team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. The Credit Products team sits within Card and is made up of designers, content designers, and researchers who are passionate about great design and our customers. We create end-to-end journeys for card products and features, including Chase Pay Over Time, My Chase Loan, Balance Transfers, Credit Line Increases, Credit Line Exchanges, Pricing and more.

Requirements

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Nice To Haves

Experience designing within an established design system, applying standards, patterns, and component guidance to deliver consistent web and mobile experiences.
Experience working in a regulated environment (e.g., healthcare, insurance, or finance) is a plus

Responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Develop reusable frameworks and playbooks across Credit Products and the broader ecosystem to accelerate speed-to-market and enable consistency at scale.
Build strong relationships with cross-functional partners (Product, Strategy, Tech, etc.) and proactively identify opportunities to collaborate, incorporating diverse perspectives to elevate project outcomes and strengthen trust.
Communicate design decisions clearly to stakeholders by articulating rationale, tradeoffs, and user impact to build alignment and drive buy-in.