User Experience Design Senior Advisor

Cigna Healthcare

1d•$126,900 - $211,500

About The Position

The Cigna Group, comprised of Cigna Healthcare and Evernorth Health Services, is dedicated to the improvement of health and well-being for the individuals it serves. As a Content Strategy Lead at The Cigna Group, you will be instrumental in the development and implementation of content strategies that support the organization's mission of enhancing the health and well-being of clients, customers, and patients. Your expertise will be essential in creating compelling and effective content that speaks to a wide range of audiences across multiple platforms. As a Content Design Lead, you will collaborate with partners in Product Design, User Research, Engineering, Product Management, Marketing, and other functions in a highly cross-functional team environment. You’ll be a strong advocate for content design as well as an integral part of the user experience team. You’re a good fit for this role if you: Aren’t daunted by complex product ecosystems and rapidly changing priorities that require flexibility and agility Can establish strong collaborative relationships with your cross-functional partners Are a UX practitioner who can actively contribute overall design direction Enjoy the challenge of partnering with and influencing other content and product teams to produce high-quality work Can influence partners and priorities with a user-focused perspective Like building the craft of content design, through standards, terminology, design systems, tone and voice. Are comfortable making decisions with incomplete data and operating in ambiguity Are flexible to accommodate working across all US time zones

Requirements

7+ years of experience in content design or related fields
2+ years of experience managing, coaching, and developing direct reports
Knowledge of journey design across digital and non-digital touchpoints
2+ years of experience working with product teams
Strong leadership and management skills
Excellent communication and interpersonal skills
Ability to think strategically and develop innovative content strategies
Experience with content management systems, structured content
Strong understanding of user experience and user-centered design principles
Ability to work independently and as part of a team
Passion for content creation and storytelling
Strong analytical and problem-solving skills
Familiarity with AI tooling and willingness to support workflow and experience transformation with innovative applications of AI and expanded use

Nice To Haves

Bachelor's Degree (Preferred)

Responsibilities

Develop and implement content strategies that are in harmony with the company's business goals while supporting the needs of our customers, providers, and clients.
Engage in market and user research to deeply understand audiences and incorporate learnings into both strategy and content delivery.
Develop and maintain compelling, high-quality content that speaks to the identified audience and aligns with the brand's established image.
Supervise the content strategy and creation across an integrated ecosystem of touchpoints and stages of the customer journey.
Collaborate with cross-functional teams, such as marketing, sales, product development, and customer service, is integral to ensuring the relevance, consistency, and efficacy of content.
Monitoring and analyzing content performance through data and analytics to measure success and make improvements.
Evolve workflows and capabilities through the use of AI, contribute to the transformation of our experiences and how we deliver
Offer thought leadership and counsel on content strategy to both internal stakeholders and external partners.
Actively build and maintain relationships with cross-functional teams and stakeholders.
Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly.
Share your own work and give feedback to teammates in a variety of settings.