Senior User Experience Design Specialist

SAP • Palo Alto, CA

3d • Hybrid

About The Position

SAP America, Inc. seeks a Senior User Experience Design Specialist at our Palo Alto, CA location to build trusted relationships between brands and their customers to unlock digital innovation, customer value, and sustainable growth. Empower businesses to manage the complete customer experience by bringing together customer data management, machine learning and microservices to power real-time, intelligent customer engagements across sales, customer service, marketing and commerce. Ensure competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected to help customers achieve everyday goals. The SAP CX Solutions consists of Sales and Service Cloud, Commerce, Marketing, Customer Data Cloud. Redefine Customer Experience by developing competitive cloud solutions that will accelerate our customers´ success. Work on UX concepts for business applications. Ensure the relevance of designs and works closely with the application units within SAP CX. Expose concepts and designs to customers and end users for feedback. Define and communicate new application designs and interaction concepts or build upon and extend existing concepts. Abstracting and generalizing requirements is necessary to ensure relevance and scale of work. Continuously broadening horizon on design methodologies, technologies and upcoming trends.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Graphic Design, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation.
• Alternatively, a Master’s degree or foreign equivalent in Computer Science, Graphic Design, or a related field of study and four (4) years of experience in the job offered or related occupation.
• User Research and Usability Testing utilizing User Interviews, Surveys, Prototype Testing, Remote/Moderated Usability Testing, and Accessibility Testing
• Wireframing, Storyboarding and Prototyping utilizing Figma, Sketch, InVision, Flinto, and Principle
• Interaction Design utilizing User flows, Navigation Patterns, and Micro-interactions
• Enterprise Data Visualization for Analytics including Custom Dashboards and, Data Visualization in Service Cloud with S/4HANA data integration
• Advanced Visual Communication utilizing Graphic Design, Motion Design, 3D Visualization & Modeling, Animation, and Video Editing
• Cross-platform Mobile Responsive UX utilizing Hybrid, Native, Responsive Enterprise Apps
• Design System Development and Governance
• Information Architecture for Enterprise Applications including Navigation, Process Flows, and Content Organization
• UI/UX Design for Immersive Technologies including AR, VR, MR, and 3D Visualization

Responsibilities

• Work on UX concepts for business applications.
• Ensure the relevance of designs and works closely with the application units within SAP CX.
• Expose concepts and designs to customers and end users for feedback.
• Define and communicate new application designs and interaction concepts or build upon and extend existing concepts.
• Abstracting and generalizing requirements is necessary to ensure relevance and scale of work.
• Continuously broadening horizon on design methodologies, technologies and upcoming trends.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior