User Experience Design Manager
About The Position
Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team, Digital Labs. Mastercard Digital Labs is a rapid prototyping, piloting, and innovation design services team, working with Mastercard's global customer base of Fortune 500 companies, and spanning all aspects of global commerce. Our team actively integrates AI tools and emerging technologies into our design workflows, pushing the boundaries of how we ideate, prototype, and deliver innovative experiences. In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test and learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life using both traditional design methods and AI-powered tools to accelerate creativity and output. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.
Requirements
- Experience in a UX Designer role, preferably with mobile applications.
- Experience presenting designs and explaining design decisions to stakeholders and clients.
- Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints.
- Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
- Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques.
- Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
- Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
- Familiarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation.
- Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice.
- Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
Nice To Haves
- Experience facilitating design exercises
- Experience with print design, illustration, and/or visual identity
- Experience in both start-up and corporate environments
- Experience designing chat, voice, and/or retail interactions
Responsibilities
- Travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally.
- Understand the client and their customer, the problem to be solved, and decide on the best design approach for each event.
- Create sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team.
- Explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables.
- Prepare for upcoming events by researching and prepping materials.
- Wrap up completed events by making final changes to the deliverables.
- Leverage AI tools for research synthesis, content generation, and rapid visual exploration.
- Support longer-term engagements such as UX expert reviews including detailed diagnostics and overall heuristic assessments.
- Support detailed design iterations and prototyping for concept and user experience testing.
- Support pilot build-outs.
- Contribute to the team's ongoing adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
