User Experience Product Design, Specialist

The Vanguard Group • Charlotte, PA

5d • Hybrid

About The Position

This role will contribute in a UX capacity to the Onboarding product family for the Participant Experience. This team ensures that 401k participants log in to the digital experience, confirm or adjust their payroll deductions and annual increase, and enroll in their plan before landing on the Participant Dashboard.

Requirements

• Minimum five years of industry/field experience in user experience design.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Nice To Haves

• Product design experience preferred.

Responsibilities

• Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms, while utilizing established brand standards.
• Develops user experience interface architecture strategies to support and improve the user interface.
• Leads cross-family initiatives to meet business and marketing goals.
• Partners with cross-departmental teams and business leaders to prioritize UX efforts that align with business objectives.
• Helps translate user needs and feedback into actionable product features.
• Coordinates and delivers design, prototype, and documentation to improve the user experience.
• Collaborates with research and data analytics teams to incorporate quantitative and qualitative data into the design process, ensuring decisions are informed by user insights.
• Leverage experimentation to validate hypothesis across the feasibility, desirability, and viability spectrum.
• Analyzes market trends, competitive analysis, OKRs, and user behavior to develop UX strategies that inform design decisions and product direction.
• Advocates for user-centered design solutions that evolve with changing business goals and user needs, while keeping a close eye on emerging technologies and design trends.
• Ensures our UX practices align with industry standards and yield minimum waste.
• Trains and mentors junior staff in best practices of user experience design.
• Provides guidance, training, and motivation.
• Develops and leverages a professional network across the enterprise to foster collaboration within the department to support department-wide initiatives, and to advocate for UX having a voice in the decision-making and planning process
• Participates in special projects and performs other duties as assigned.

Benefits

• 401k participants log in to the digital experience, confirm or adjust their payroll deductions and annual increase, and enroll in their plan before landing on the Participant Dashboard.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree