User Experience Design Intern

Vervint • Grand Rapids, MI

3h • Hybrid

About The Position

At Vervint, the User Experience Design Intern will contribute to digital projects, products, and initiatives by helping ensure that solutions are designed and built for the people who use them. The intern will support internal and external projects from conception through delivery, with work shaped by the intern’s skills and area of focus. The role offers an opportunity to contribute to project deliverables, user research, client-facing sessions, and collaboration across design and delivery teams while learning about consulting practices.

Vervint is a purpose-driven global consultancy that combines technology, strategy, and human creativity to help people and organizations thrive in an experience-driven world. The company describes its approach as human-focused and grounded in design, empathy, and ingenuity. Vervint has offices in Michigan and Minnesota, as well as employees across the globe, and states that its purpose is progress and keeping humanity at the core of every solution.

This is a Summer 2027 hybrid internship based in Grand Rapids, Michigan. Vervint emphasizes inclusion, equity, respect, and continuous learning, and is an equal opportunity employer.

Requirements

• At least two years of study or experience in experience design, qualitative research, service design, web design, graphic design, industrial design, human factors design, or a related discipline.
• Ability to synthesize information and communicate difficult or unfamiliar concepts in plain language.
• Sketching, wireframing, and prototyping skills.
• Experience with user research, journey mapping, service blueprinting, personas, or jobs to be done.
• Familiarity with human-centered design and design thinking.
• Willingness and drive to learn new skills and adopt new ways of working.
• Comfort with some level of ambiguity.

Nice To Haves

• Familiarity with Figma, InDesign, Zeplin, Miro, or Marvin, which Vervint identifies as its core tools.

Responsibilities

• Deliver exceptional service to internal and external clients.
• Support the execution of internal and external projects from conception through delivery.
• Help conduct user research to uncover insights, inform innovation, and inspire design.
• Participate in designing and facilitating discovery, alignment, or innovation sessions and other client-facing meetings.
• Own or assist with producing project deliverables, such as product roadmaps, user personas, service blueprints, user flows, user stories, journey maps, alignment diagrams, sketches, wireframes, prototypes, visual concepts, and strategic communications.
• Build and maintain close relationships with development, QA, client services, and design team members to ensure requirements and design decisions are understood and delivered.
• Develop an understanding of consulting practices, including client services, budgeting, timelines, and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed