Intern - User Experience

Nintendo•Redmond, WA

8h•Onsite

About The Position

The User Experience Intern will contribute to Nintendo of America’s Customer Experience team, conducting user research to deepen understanding of consumer experiences and engagement with digital strategies. The intern will assist with research and usability testing, create UX concepts and prototypes, analyze customer feedback and behavioral insights, and collaborate with cross-functional teams on customer-centered projects. The internship runs for 10 weeks during the summer, from June 14 through August 20, and requires 40 hours per week onsite in Redmond, Washington. The program offers hands-on work experience, mentoring, networking, and exposure to industry leaders. The position pays $35 per hour and includes paid sick and holiday time, a local transit pass, and access to the onsite fitness center. Interns are not eligible for full-time employee benefits such as healthcare or a 401(k).

Requirements

Have a GPA of 3.0 or higher.
Be currently enrolled in a bachelor’s or master’s degree program with a graduation conferral date between May 2027 and June 2028.
Pursue a degree in Human-Computer Interaction, User Experience, Interaction Design, Graphic Design, Digital Media, Psychology, Cognitive Science, Information Science, or a related field.
Have foundational knowledge of qualitative and quantitative research methods, including interviews, surveys, usability testing, and basic data analysis.
Be able to analyze user feedback, research findings, and behavioral insights to identify patterns, user needs, and improvement opportunities.
Understand user-centered design principles and UX processes, including user flows, wireframes, prototypes, and journey maps.
Have strong written, verbal, and visual communication skills to document and present research findings and design recommendations.
Have creative problem-solving skills and be able to translate customer needs and pain points into design concepts.
Be able to collaborate effectively with UX practitioners and cross-functional partners, incorporate feedback, and contribute to shared project goals.
Be familiar with design and prototyping tools such as Figma, or demonstrate the ability to learn new tools quickly.
Be proficient with Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
Provide a portfolio of relevant UX research, design, or related work.
Be legally authorized to work in the United States; visa sponsorship is not available.
Be able to work 40 hours per week onsite throughout the 10-week summer internship from June 14 through August 20.

Responsibilities

Contribute to the Customer Experience team by conducting user research and deepening understanding of consumer experiences and engagement with digital strategies.
Assist with user research and usability testing by preparing study materials, observing sessions, documenting findings, and identifying recurring user needs and pain points.
Create UX design concepts and prototypes, including user flows, wireframes, and interactive mockups for digital experiences.
Evaluate customer feedback and behavioral insights to identify experience issues, improvement opportunities, and design recommendations.
Collaborate with UX, Analytics, Voice of Consumer, Optimization, QA, and partner teams on customer-centered projects and initiatives.
Present research findings and design recommendations through clear documentation, visual storytelling, and team presentations.