USCC Technology Strategy & Operations Lead - Senior Vice President
About The Position
Citi’s US Consumer Cards Technology Strategy team drives strategic initiatives in Technology and develops, quantifies, and communicates the business benefits and modernization roadmaps resulting from major technology transformation programs. The USCC Technology Strategy & Operations Lead serves as the lead strategist and technical authority across all pillars of the USCC Technology Strategy. The role leads the annual strategy refresh and defines the long-term vision and multi-year modernization of legacy credit card applications and platforms. It bridges payments engineering architecture, quantitative business-case formulation, and executive-level communication. The position establishes and advances the modernization program, including milestones and metrics; defines coexistence and transition blueprints to modern cloud-native architectures; and develops multi-year economic models covering total cost of ownership, infrastructure cost optimization, profit-and-loss impacts, and developer productivity. The role also tracks benefit realization and operational excellence, and serves as a senior technical advisor on modern payments architecture across Cards Technology.
Requirements
- Experience in credit card application and platform modernization programs.
- Experience leading technology strategy development, annual strategy refreshes, and multi-pillar strategic initiatives.
- Proven track record establishing and advancing large-scale modernization programs, milestones, and governance metrics.
- Strong, concise storytelling and executive presentation skills.
- Quantitative and analytical fluency, including total cost of ownership and business-case modeling.
- Uses AI to accelerate workflows and sharpen frameworks.
- Bachelor’s degree, university degree, or equivalent experience.
Nice To Haves
- 10+ years of management consulting, technology, and/or strategy and operations experience.
Responsibilities
- Lead all pillars of the USCC Technology Strategy and align architectural roadmaps with commercial business objectives.
- Lead the annual refresh of the USCC Technology Strategy to reflect business priorities, emerging technologies, and architectural standards.
- Define the long-term vision, multi-year strategic roadmap, and transition architecture for modernizing legacy credit card applications and platforms to an event-driven, cloud-native target state.
- Establish, govern, and advance the modernization program, including delivery milestones, transition phases, and success metrics.
- Define modernization integration blueprints with upstream and downstream Citi systems, including Customer Identity, Fraud, Rewards/ThankYou, Collections, and Risk Engines.
- Partner with the Architecture team on coexistence and migration strategies that support continuous, high-performance transaction processing across high-volume card events.
- Model the economics of legacy platform cost reduction and infrastructure optimization compared with modern cloud compute costs, including transition dual-run costs and long-term hosting costs.
- Quantify technical and engineering benefits, including deployment frequency, MTTR, cloud elasticity savings, automated testing efficiency, and technical debt risk reduction.
- Translate technical architectures and economic models into concise, visually compelling executive presentations.
- Establish benefit-realization frameworks, value-tracking scorecards, and engineering KPIs to assess ROI and operational efficiencies against approved baselines.
- Partner with Cards Business heads, Product Management, Operations, and Finance to ensure strategic alignment across initiatives.
- Serve as a senior technical authority and trusted advisor on modern payments architecture across the Cards Technology organization.
- Embody Citi’s Leadership Principles: We Take Ownership, We Deliver with Pride, and We Succeed Together.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including planned vacation and unplanned sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
